Electrical Support Engineer - Drawings & Troubleshooting

Espire; Coton Farm; Remote; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Extra annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore Group is seeking a Technical Support Engineer at our Tamworth head office. You will support customers and colleagues across the Scolmore product range, resolving technical queries and ensuring high service levels.

This office-based role runs 8:30am - 5:00pm, requiring strong electrical knowledge, problem-solving and collaborative skills to assist internal teams and external customers with accurate technical guidance.

Qualifications

• Strong electrical knowledge, including wiring and electrical systems.
• Excellent problem-solving skills to identify practical solutions for customers.
• Clear written and verbal communication with customers and colleagues.
• Professional, customer-focused approach with service mindset.
• Ability to work in a team and independently as needed.
• Structured, organised approach to workload and priorities.
• Confident using Microsoft Office and standard workplace systems.

Responsibilities

• Respond promptly to customer enquiries by phone and email.
• Provide guidance on Scolmore Group products to customers and sales teams.
• Investigate and resolve technical issues through research and troubleshooting.
• Communicate across email, chat, telephone and face-to-face channels.
• Interpret drawings to create distribution board and consumer unit schematics in Illustrator.
• Prepare take-offs and cross-specifications to support quotations for Sales.
• Translate product guidance into clear, tailored technical drawings.
• Log technical support cases and maintain records for reporting.

Skills

Electrical knowledge

Problem solving

Communication skills

Team player

Microsoft Office

Adobe Illustrator

Adobe Creative Cloud

Education

GCSE Maths & English

Tools

Adobe Illustrator

Adobe Creative Cloud

Job description

Scolmore Group is seeking a Technical Support Engineer at our Tamworth head office. You will support customers and colleagues across the Scolmore product range, resolving technical queries and ensuring high service levels.

This office-based role runs 8:30am - 5:00pm, requiring strong electrical knowledge, problem-solving and collaborative skills to assist internal teams and external customers with accurate technical guidance.