On‑Site Customer Service & Data Administration Specialist

Staffline; Motherwell; On-site; GBP 22,000 - 26,000; Full time

Job summary

Brightwork Ltd have an excellent opportunity for a Customer Service Administrator to join our client in North Lanarkshire. This is a full-time role based on-site at their busy office, with hours Monday to Friday during business hours.

The successful candidate will support the administration team by processing information, generating reports, and acting as a main point of contact for the department, while maintaining accuracy and compliance with internal processes.

Qualifications

• Previous Customer Service experience and strong Administrative skills including Excel.
• Excellent customer service skills and ability to juggle enquiries whilst using internal systems.
• Experience working with databases and running reports from these.
• Ability to work well under pressure and pick up new systems/processes quickly.

Responsibilities

• Accurately processing and uploading information onto internal databases whilst maintaining compliance standards.
• Dealing with high volume of information and requests and ensuring they are processed in line with SLA's.
• Keeping on top of busy workload, prioritising tasks and working to deadlines.
• Acting as a main point of contact for the department.
• Investigating and resolving complex customer account queries/issues.

Skills

Customer service experience

Administrative skills

Ability to work under pressure

Tools

Excel

Databases

Job description

Brightwork Ltd have an excellent opportunity for a Customer Service Administrator to join our client in North Lanarkshire. This is a full-time role based on-site at their busy office, with hours Monday to Friday during business hours.

The successful candidate will support the administration team by processing information, generating reports, and acting as a main point of contact for the department, while maintaining accuracy and compliance with internal processes.