On-Site 2nd Line IT Support Tech - Flexible Hours

Amentum; Thurso; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Second-Line IT Support Technician in the UK to provide on-site support to end-users. This role involves diagnosing hardware/software issues, delivering technical training, and managing IT inventory. Ideal candidates have excellent customer service skills, a strong can-do attitude, and experience with IT ticketing systems. The company offers a supportive work culture, career development opportunities, and a competitive package including flexible working arrangements.

Benefits

Free single medical cover

Family-friendly benefits

Professional development reimbursement

Qualifications

• Proactive individual with excellent problem-solving skills.
• Passionate about customer service and collaboration.
• Ability to explain technical concepts to non‑technical users.

Responsibilities

• Provide first-line technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Manage stock inventory of IT equipment and ticket management.

Skills

Excellent customer service and communication skills

Strong problem‑solving and troubleshooting abilities

Experience with IT ticketing systems

Basic networking knowledge

Strong Microsoft 365 skills and experience

Cloud Platform experience, particularly Microsoft Azure

Ability to work under pressure

Tools

Microsoft Teams

Zoom

SCCM

inTune

Active Directory

Job description

A leading technology company is seeking a Second-Line IT Support Technician in the UK to provide on-site support to end-users. This role involves diagnosing hardware/software issues, delivering technical training, and managing IT inventory. Ideal candidates have excellent customer service skills, a strong can-do attitude, and experience with IT ticketing systems. The company offers a supportive work culture, career development opportunities, and a competitive package including flexible working arrangements.