Intermediate Track Claims Handler

Aviva plc; Leeds; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

8% annual bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Discounts on Aviva products

Free Aviva shares through Matching Share Plan

Supported policies including parental leave

Flexible benefits including cycle to work

3 paid volunteering days for community impact

Wellbeing support and tools

Job summary

Aviva plc is seeking a RTA/EL/PL Intermediate Track Claims Handler for a 12-month secondment in Leeds. You will manage a diverse caseload of Employers' Liability, Public Liability, and Road Traffic Accident claims, ensuring customers receive the best support during challenging times.

Ideal candidates will have experience in personal injury claims, strong negotiation skills, and the ability to maintain high service standards. You will be part of a supportive team while receiving competitive benefits and opportunities for professional growth.

Qualifications

• Experience handling personal injury claims within a legal or insurance environment.
• Strong investigation, negotiation and decision-making skills.
• Ability to manage a varied caseload while maintaining attention to detail.

Responsibilities

• Manage a caseload of Employers' Liability, Public Liability and Road Traffic Accident claims.
• Provide clear advice, assess evidence and negotiate outcomes.
• Deliver excellent customer experiences while maintaining quality standards.

Skills

Personal injury claims handling

Intermediate Track claims knowledge

Investigation skills

Negotiation skills

Decision-making skills

Attention to detail

Case management systems

Communication with stakeholders

Job description

RTA/EL/PL Intermediate Track Claims Handler

12 month secondment

This is a great job for someone who Has experience handling personal injury claims and is ready to manage a varied caseload of Employers' Liability, Public Liability and Road Traffic Accident claims. You might be a Legal Claims Handler, Legal Executive or Solicitor who enjoys investigating claims, building strong customer relationships and delivering fair outcomes.

A bit about the job:

You’ll join our Litigation team and help customers through what can often be a difficult time following an accident or injury. You’ll manage a caseload of Employers' Liability, Public Liability and Road Traffic Accident claims, including pedestrian and cyclist claims, from investigation through to settlement or litigation where needed. Working closely with customers, legal representatives and colleagues, you’ll provide clear advice, assess evidence and negotiate the best possible outcomes. You’ll play an important role in helping us deliver excellent customer experiences while maintaining quality, compliance and service standards.

Skills and experience we’re looking for:

• Experience handling personal injury claims within a legal or insurance environment.
• Knowledge of Intermediate Track claims, Pre-Action Protocols and Civil Procedure Rules.
• Strong investigation, negotiation and decision‑making skills.
• Experience managing a varied caseload while maintaining attention to detail.
• Confidence using case management systems and communicating with a range of stakeholders.

What you’ll get for this role:

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% annual salary, (actual amount depends on your performance and Aviva’s.)
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools