Office / Support Administrator

JM&Co Recruitment Ltd; England; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A respected insurance company in Brackley is seeking an Office / Support Administrator to join their friendly team. This role involves handling customer enquiries, preparing quotations, and supporting Underwriters throughout the policy process. Ideal candidates will possess strong administration and communication skills, along with a keen attention to detail. The position offers a competitive salary, hybrid working options, and a supportive environment focused on professional growth.

Benefits

Free on-site parking

25 days holiday plus bank holidays

Death in Service & Travel Insurance

Qualifications

• Previous experience in an office or customer support environment.
• Strong administration skills with excellent attention to detail.
• Confident communication across phone and email.
• Good literacy and numeracy, with the ability to follow structured processes.
• A proactive, steady and organised approach to managing workload.
• Comfortable working within a regulated environment where accuracy is key.

Responsibilities

• Handling incoming customer enquiries by phone and email.
• Updating customer details and requirements on the internal system.
• Preparing and issuing quotations.
• Progressing applications to completion, following Underwriter instructions.
• Issuing policy documentation and certificates.
• Liaising regularly with Underwriters and customers to move cases forward.
• Supporting the ongoing development of the company’s social media presence (desirable).

Skills

Administration skills

Communication skills

Attention to detail

Literacy and numeracy

Tools

Word

Excel

Outlook

Teams

SharePoint

Job description

Office / Support Administrator (Brackley / Hybrid)

• Up to c £26,000 per annum (DOE)
• Full time - 9.00 AM to 5.30 PM, Monday to Friday (37.5 hours per week)
• Hybrid working after qualifying / settling-in period
• Free on-site parking
• 25 days holiday plus bank holidays
• Death in Service & Travel Insurance

Our client, a highly respected and long-established insurance business specialising in bespoke cover for non-standard risks and hazardous pursuits, is looking to welcome an Office / Support Administrator into their friendly team in Brackley.

This is a varied, people-centred role that would suit someone with strong administration experience, great communication skills and a sharp eye for detail. You ll be working closely with both customers and Underwriters, supporting the full policy process from initial enquiry through to completion. The environment is professional, supportive and structured, with clear guidance and training in place.

Office and Support Administrator - What you ll be doing:

• Handling incoming customer enquiries by phone and email
• Updating customer details and requirements on the internal system
• Preparing and issuing quotations
• Progressing applications to completion, following Underwriter instructions
• Issuing policy documentation and certificates
• Liaising regularly with Underwriters and customers to move cases forward
• Using Word, Excel, Outlook, Teams and SharePoint daily
• Supporting the ongoing development of the company s social media presence (desirable, not essential)

What our client is looking for in the Office / Support Administrator:

• Previous experience in an office or customer support environment
• Strong administration skills with excellent attention to detail
• Confident communication across phone and email
• Good literacy and numeracy, with the ability to follow structured processes
• A proactive, steady and organised approach to managing workload
• Comfortable working within a regulated environment where accuracy is key

Why this Office Support Administrator role?

You ll be joining a knowledgeable and close-knit team where training, progression and staff development are genuinely encouraged. This role offers a friendly working culture and the opportunity to further build your career within a specialist insurance environment.

If you re looking for a varied administration role within a supportive company that values accuracy, teamwork and professional growth, this could be the ideal next step.