Office & Operations Manager – UK Team Lead

Office Angels; Westerham; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

22 days annual leave + bank holidays

Private onsite parking

Varied role within a growing UK and EU

Job summary

Office Angels in Westerham, Kent, is seeking an Office Manager to oversee daily office operations and lead the UK customer service and office team. The role covers service delivery, admin, and cross-functional coordination across multiple teams.

You will develop staff, manage workloads, and drive improvements in customer service standards while maintaining efficient office processes and a positive working environment.

Qualifications

• Experience in an Office Manager or similar supervisory role.
• Experience managing and developing a small team.
• Strong organisational and time-management skills, with excellent written and verbal communication and keen attention to detail.
• Hands-on approach with staff and customers, able to handle complaints and escalations.
• Ability to work independently, take initiative and make decisions.

Responsibilities

• Manage the day-to-day running of the Westerham office.
• Lead, support and develop the UK customer service and office team.
• Coordinate with outsourced customer service colleagues in the Philippines and Netherlands.
• Allocate workloads and monitor team performance; conduct regular performance reviews.
• Recruit, onboard and train new office and customer service staff.
• Manage staff attendance, holidays, and general personnel administration.
• Establish and maintain office procedures and working practices.
• Ensure customer enquiries, complaints and returns are handled promptly and professionally.
• Develop and monitor customer service standards and KPIs; identify efficiency opportunities.
• Maintain office supplies, equipment, and facilities.
• Liaise with suppliers, contractors and service providers; review office costs and invoices.
• Maintain accurate business records and filing systems.
• Support senior management with reports, projects and administration.
• Coordinate with warehouse, finance, logistics and marketplace teams.
• Use technology and automation to reduce manual administration.
• Ensure company policies are followed; support health and safety in the office.
• Monitor and respond to the company's customer reviews.

Tools

Microsoft Office

Job description

Office Angels in Westerham, Kent, is seeking an Office Manager to oversee daily office operations and lead the UK customer service and office team. The role covers service delivery, admin, and cross-functional coordination across multiple teams.

You will develop staff, manage workloads, and drive improvements in customer service standards while maintaining efficient office processes and a positive working environment.