Office Manager- Biggin Hill

Office Angels; Westerham; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

22 days annual leave + bank holidays

Private onsite parking

Varied role within a growing UK and EU

Job summary

Office Angels in Westerham, Kent, is seeking an Office Manager to oversee daily office operations and lead the UK customer service and office team. The role covers service delivery, admin, and cross-functional coordination across multiple teams.

You will develop staff, manage workloads, and drive improvements in customer service standards while maintaining efficient office processes and a positive working environment.

Qualifications

• Experience in an Office Manager or similar supervisory role.
• Experience managing and developing a small team.
• Strong organisational and time-management skills, with excellent written and verbal communication and keen attention to detail.
• Hands-on approach with staff and customers, able to handle complaints and escalations.
• Ability to work independently, take initiative and make decisions.

Responsibilities

• Manage the day-to-day running of the Westerham office.
• Lead, support and develop the UK customer service and office team.
• Coordinate with outsourced customer service colleagues in the Philippines and Netherlands.
• Allocate workloads and monitor team performance; conduct regular performance reviews.
• Recruit, onboard and train new office and customer service staff.
• Manage staff attendance, holidays, and general personnel administration.
• Establish and maintain office procedures and working practices.
• Ensure customer enquiries, complaints and returns are handled promptly and professionally.
• Develop and monitor customer service standards and KPIs; identify efficiency opportunities.
• Maintain office supplies, equipment, and facilities.
• Liaise with suppliers, contractors and service providers; review office costs and invoices.
• Maintain accurate business records and filing systems.
• Support senior management with reports, projects and administration.
• Coordinate with warehouse, finance, logistics and marketplace teams.
• Use technology and automation to reduce manual administration.
• Ensure company policies are followed; support health and safety in the office.
• Monitor and respond to the company's customer reviews.

Tools

Microsoft Office

Job description

Join Our Client's Team as an Office Manager! Location: Westerham, Kent Contract Type: Permanent - Fully office based Salary: £34,000 - £38,000 (depending on experience)

Our client, a leading eCommerce retailer specialising in access equipment and home and garden products, is looking for a passionate Office Manager to join their dynamic team!

Key Responsibilities

• Manage the day-to-day running of the Westerham office
• Lead, support and develop the UK customer service and office team
• Coordinate with outsourced customer service colleagues in the Philippines and team members in the Netherlands
• Allocate workloads and monitor team performance & Conduct regular performance reviews and team meetings
• Recruit, onboard and train new office and customer service staff
• Manage staff attendance, holidays and general personnel administration
• Establish and maintain appropriate office procedures and working practices
• Ensure customer enquiries, complaints, returns and escalated issues are handled promptly and professionally
• Develop and monitor customer service standards and KPIs & Identify opportunities to improve efficiency and customer satisfaction
• Maintain office supplies, equipment and facilities
• Liaise with suppliers, contractors and service providers & Review office-related costs and invoices
• Maintain accurate business records and ensure filing systems are kept up to date
• Support senior management with reports, projects and general administration
• Coordinate with warehouse, finance, logistics and marketplace teams
• Use technology and automation to reduce manual administration
• Ensure relevant company policies and procedures are followed & Support health and safety requirements within the office
• Monitor and take responsibility for the company's customer reviews

What We're Looking For

• Previous experience in an Office Manager, Customer Service Manager or similar supervisory position
• Experience managing and developing a small team
• Strong organisational, time-management skills, excellent written and verbal communication skills & strong attention to detail
• A hands-on approach with staff and customers alike & a professional and confident approach to customer complaints and escalations
• Good working knowledge of Microsoft Office and other business systems
• A practical and commercially minded approach
• The confidence to make decisions and hold people accountable & the ability to work independently and use initiative
• Experience supporting HR administration would be advantageous

What They Offer

• 22 days of annual leave + bank holidays
• Private onsite parking
• The chance to shape how our established office operates
• A varied role within a growing UK and European eCommerce business
• Direct involvement with senior management and business operations

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

Office Angels UK is an Equal Opportunities Employer.