Office Manager — Operations, Reporting & Team Leadership

Churchill Group; Greater London; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday (including bank)

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access and wellbeing support

Volunteering days

Exclusive perks and discounts

Training and development

Wellbeing & Inclusion initiatives

Recognition and rewards

Job summary

Churchill Group in Orpington, Greater London, is seeking an organised Office Manager to support our Cleaning and Grounds Maintenance division from the Orpington HQ. You will coordinate admin, reporting and customer liaison to keep operations running smoothly.

The role requires leadership of a small team of Business Support Administrators, strong MS Office skills, and clear communication with clients and staff. A proactive, problem-solving mindset is essential.

Qualifications

• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Experience leading a team of Business Support Administrators.
• Experience in a similar Office Management / Business Support Management role.
• Ability to communicate well both in writing (emails, letters, presentations, and data reporting) and verbally (calls, meetings, presentations, and Teams).
• Ability to identify problems, make decisions, demonstrate initiative, and influence change in a fast-paced environment.
• Appropriate professional, friendly and accessible relationships with colleagues from Partner regions and support services.
• A “investigative” and “can do” approach and attitude to all tasks.

Responsibilities

• Supporting the operations teams, Head of Departments and Managing Director at a high level by interacting with our clients and internal departments.
• Managing a team of Business Support Administrators, supporting with all administration tasks.
• Taking ownership of weekly and monthly financial and operational reporting for Ops teams and senior stakeholders.
• Maintaining performance and other data trackers for regions, providing reports and analysis as required.
• Manage the Helpdesk inbox, dealing with all client and supplier queries.
• Dealing with costing and re-costing of client contract and liaising with key clients and outside agencies and supporting in issue resolution.
• Providing general admin support to your region, and any other reasonable tasks as required by MD/RD

Skills

MS Office

PowerPoint

Excel

Team leadership

Office management

Communication

Problem solving

Attention to detail

Stakeholder management

Tools

Outlook

Microsoft 365

Job description

Churchill Group in Orpington, Greater London, is seeking an organised Office Manager to support our Cleaning and Grounds Maintenance division from the Orpington HQ. You will coordinate admin, reporting and customer liaison to keep operations running smoothly.

The role requires leadership of a small team of Business Support Administrators, strong MS Office skills, and clear communication with clients and staff. A proactive, problem-solving mindset is essential.