Office & Operations Manager: Lead a 11‑Person Team

HR Surgery Ltd; Thames Ditton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Company events

On-site parking

Opportunity for progression

Job summary

HR Surgery Ltd in Thames Ditton is seeking an experienced Office & Operations Manager to lead a busy admin and support team of about 11. This role is office-based, Monday to Friday, 8:00am–5:30pm, with sole responsibility for day-to-day performance and service standards.

You will set roles, delegate workloads, run reviews and KPIs, coach staff, and drive continuous improvement in processes and CRM usage to support growth and client satisfaction.

Qualifications

• Experience managing a small team in a fast-paced service environment.
• CRM experience is preferred.
• Excellent communication and people skills.

Responsibilities

• Lead, manage and develop a team of approximately 11 across administration and business support.
• Own day-to-day management and performance of the team.
• Set clear roles, responsibilities and expectations for each member.
• Ensure workloads are delegated and completed, with regular reviews and KPIs.
• Coach and mentor staff to improve capability and accountability.

Skills

CRM experience

Strong organisation skills

People management

Communication skills

Job description

HR Surgery Ltd in Thames Ditton is seeking an experienced Office & Operations Manager to lead a busy admin and support team of about 11. This role is office-based, Monday to Friday, 8:00am–5:30pm, with sole responsibility for day-to-day performance and service standards.

You will set roles, delegate workloads, run reviews and KPIs, coach staff, and drive continuous improvement in processes and CRM usage to support growth and client satisfaction.