Rail Cleaning Ops Manager – Lead Teams, Grow Contracts

Churchill Group; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access & wellbeing support

Paid volunteering days

Job summary

Churchill Group is seeking a Cleaning Operations Manager to oversee a key cleaning contract for our rail client across London and Kent. You will lead two Duty Managers, balancing hands-on site visits with strategic planning to ensure service excellence and contract margins.

You will work closely with the Senior Operations Manager, help mobilise new business, and contribute to innovation projects that shape best practices across the group.

Qualifications

• Proven leadership experience at senior management level within FM or related sector.
• Experience managing large business portfolios with financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision-making.
• A practical, solutions-focused mindset with long-term vision.

Responsibilities

• Support the Senior Operations Manager and senior stakeholders with strategic reviews through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth

Skills

Leadership

Portfolio management

acquisitions & integrations

Stakeholder engagement

Data-driven decisions

Commercial awareness

Strategic & operational improvement

People leadership

Job description

Churchill Group is seeking a Cleaning Operations Manager to oversee a key cleaning contract for our rail client across London and Kent. You will lead two Duty Managers, balancing hands-on site visits with strategic planning to ensure service excellence and contract margins.

You will work closely with the Senior Operations Manager, help mobilise new business, and contribute to innovation projects that shape best practices across the group.