Office Manager

Churchill Services; Orpington; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

33 days holiday (including bank)

Life assurance

GP access (24/7)

Volunteering days

Employee discounts

Job summary

Churchill Services in Orpington is seeking an organised, proactive Office Manager to support the day-to-day operations of our Cleaning and Grounds Maintenance division from the Orpington HQ.

You will lead a team of Business Support Administrators, own weekly/monthly reporting, maintain data trackers, and manage the Helpdesk inbox, coordinating with clients and internal teams to ensure high-quality service delivery.

Qualifications

• Strong written and verbal communication across levels
• Experience leading a team of administrative staff
• Experience in an Office Management / Business Support Management role
• Ability to communicate clearly and professionally
• Ability to identify problems, make decisions and drive change

Responsibilities

• Support the operations teams and senior stakeholders
• Manage a team of Business Support Administrators
• Own weekly and monthly financial and operational reporting
• Maintain performance data trackers and provide reports
• Manage the Helpdesk inbox and client/supplier queries
• Handle costing and re-costing of client contracts and liaise with clients/agency
• Provide general admin support to the region and MD/RD as required

Skills

Communication skills

Team leadership

Office management experience

Data reporting

Problem solving

Tools

Microsoft Office

PowerPoint

Excel

Job description

Location: Orpington, Greater London

Salary - £37,000 - £40,000 depending on experience

We are looking for an organised, proactive and commercially minded Office Manager to join our growing Cleaning and Grounds Maintenance division in our Orpington HQ.

This is a varied and important role, supporting the day-to-day running of the business and helping to ensure our cleaning, grounds maintenance and landscaping teams have everything they need to deliver a high-quality service to our customers.

You will be a central point of contact between our customers, management team, office and operational staff. The ideal person will be highly organised, confident communicating with people at all levels, and comfortable managing multiple priorities in a busy environment.

As an Office Manager you’ll be:

• Supporting the operations teams, Head of Departments and Managing Director at a high level by interacting with our clients and internal departments
• Managing a team of Business Support Administrators, supporting with all administration tasks
• Taking ownership of weekly and monthly financial and operational reporting for Ops teams and senior stakeholders
• Maintaining performance and other data trackers for regions, providing reports and analysis as required.
• Manage the Helpdesk inbox, dealing with all client and supplier queries
• Dealing with costing and re-costing of client contract and liaising with key clients and outside agencies and supporting in issue resolution.
• Providing general admin support to your region, and any other reasonable tasks as required by MD/RD

As an Office Manager you’ll have:

• Proficiency in the use of Microsoft Office, particularly PowerPoint and Excel
• Experience leading a team of Business Support Administrators
• Experience in a similar Office Management / Business Support Management role
• Ability to communicate well both in writing (emails, letters, presentations, and data reporting) and verbally (calls, meetings, presentations, and Teams).
• Ability to identify problems, make decisions, demonstrate initiative, and influence change in a fast-paced environment.
• Appropriate professional, friendly and accessible relationships with colleagues from Partner regions and support services.
• A “investigative” and “can do” approach and attitude to all tasks.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs.

As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences.

We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Security clearance (DBS) is required for this role