Office & Customer Experience Administrator

Confidential; Verwood; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free on-site parking

Private Healthcare after probation

25 days holiday + BH

Company pension

Job summary

Confidential in Verwood, Dorset is seeking a full-time Office & Customer Experience Administrator to maintain day-to-day operations and deliver a first-class customer journey. The role blends office administration with client-facing duties, requiring a proactive, organised mindset and a welcoming manner.

You will handle reception tasks, warranty claim processing, data entry and general admin while promoting ISO 9001:2015 standards.

Qualifications

• At least 5 years of office/administrative experience.
• Experience handling reception, calls, emails and in-person greetings.
• Excellent communication and organisational skills.

Responsibilities

• Main Reception Duties: serve as first contact for calls and visitors.
• Warranty Claims Processing: manage documentation and updates to customers.
• General Office Support: assist team with administrative tasks and ISO compliance.
• Workflows: manage daily admin tasks including data entry and filing.

Skills

MS Office 365

Communication

Tools

CRM systems

Sage 50

Job description

We are seeking a full time, experienced and proactive Office & Customer Experience Administrator. In this dual-role, you will be pivotal in maintaining our day-to-day office operations while upholding our exceptional service standards and reputation. The ideal candidate blends great organisational skills with an authentic passion for delivering a first-class customer journey.

This HQ office-based role is located at the company's main site in Verwood, Dorset. The company is well established within the marine, military and vehicle power solutions sector, since 1994, continuing to grow year on year.

Core Responsibilities

• Main Reception Duties: Serving as the first point of contact for incoming calls and visitors.
• Warranty Claims Processing: Handling documentation, tracking technical or commercial warranty claims throughout and ensuring customers are regularly updated through process.
• General Office Support: Assisting the wider team with administrative multi-tasking to keep the busy office running smoothly whilst complying to ISO 9001:2015.
• Workflows: Manage daily administrative tasks including data entry, filing, processing and contribute to our well organised, welcoming office environment.

Key Requirements

• Experience: At least 5 years.
• Attributes: A positive, motivated, and "can-do" attitude with a willingness to learn and jump in where needed. A natural drive to exceed customer expectations.
• Skills: Able to act as the primary point of contact for clients, managing inbound phone calls, messages, emails and face-to-face greetings with professionalism, warmth, and efficiency.
• Communication Skills: Exceptional verbal and written communication skills, with a proven ability to handle customers in a professional manner.
• Tech Savvy: Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams). Familiarity with Prospect/Access CRM systems & Sage 50 is highly advantageous.

Employment Benefits

• Salary: 30,000 (depending on experience)
• Annual Christmas performance bonus (subject to qualifying conditions).
• Working hours: Full-time hours from 8:30 am to 5:00 pm. Monday to Friday.
• Time Off: 25 days holiday plus standard Bank Holidays.
• Perks: Free on-site parking, Private Healthcare (after a qualifying period).
• Training: Comprehensive full training.
• Company pension scheme: Conditions apply.
• Socials: Regular team social events.
• Offices: Large & air conditioned.

Start date: ASAP