Office & Customer Experience Lead

Fischer Panda UK Limited; Verwood; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Annual Christmas bonus

25 days holiday + bank holidays

Private Healthcare (after period)

On-site parking

Comprehensive training

Company pension

Résumé du poste

Fischer Panda UK Limited in Verwood, Dorset, is seeking a full-time Office & Customer Experience Administrator to oversee daily operations and deliver a first-class customer journey. You will be the front of house, manage calls and visitors, process warranty claims, and support the team to maintain ISO 9001:2015 standards.

The role emphasizes organisation, warmth, and proactive problem-solving. The ideal candidate has around 5 years of experience, is tech-savvy with MS Office 365, CRM and Sage

Qualifications

• 5+ years of experience in office administration or customer-facing roles.
• Proven ability to manage multiple tasks with accuracy and efficiency.
• Strong communication skills and a positive, proactive attitude.

Responsabilités

• Be the main reception contact for calls and visitors.
• Process warranty claims documentation and keep customers updated.
• Provide general office support and data entry to maintain an organized office.
• Ensure compliance with ISO 9001:2015 through daily administrative tasks.

Connaissances

Customer service

Office administration

Communication

Teamwork

Problem solving

Outils

Microsoft Office 365

Prospect/Access CRM

Sage 50

Description du poste

Fischer Panda UK Limited in Verwood, Dorset, is seeking a full-time Office & Customer Experience Administrator to oversee daily operations and deliver a first-class customer journey. You will be the front of house, manage calls and visitors, process warranty claims, and support the team to maintain ISO 9001:2015 standards.

The role emphasizes organisation, warmth, and proactive problem-solving. The ideal candidate has around 5 years of experience, is tech-savvy with MS Office 365, CRM and Sage