Office & Customer Experience Administrator

Fischer Panda UK Limited; Verwood; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual Christmas bonus

25 days holiday + bank holidays

Private Healthcare (after period)

On-site parking

Comprehensive training

Company pension

Job summary

Fischer Panda UK Limited in Verwood, Dorset, is seeking a full-time Office & Customer Experience Administrator to oversee daily operations and deliver a first-class customer journey. You will be the front of house, manage calls and visitors, process warranty claims, and support the team to maintain ISO 9001:2015 standards.

The role emphasizes organisation, warmth, and proactive problem-solving. The ideal candidate has around 5 years of experience, is tech-savvy with MS Office 365, CRM and Sage

Qualifications

• 5+ years of experience in office administration or customer-facing roles.
• Proven ability to manage multiple tasks with accuracy and efficiency.
• Strong communication skills and a positive, proactive attitude.

Responsibilities

• Be the main reception contact for calls and visitors.
• Process warranty claims documentation and keep customers updated.
• Provide general office support and data entry to maintain an organized office.
• Ensure compliance with ISO 9001:2015 through daily administrative tasks.

Skills

Customer service

Office administration

Communication

Teamwork

Problem solving

Tools

Microsoft Office 365

Prospect/Access CRM

Sage 50

Job description

We are seeking a full time, experienced and proactive Office & Customer Experience Administrator. In this dual-role, you will be pivotal in maintaining our day-to-day office operations while upholding our exceptional service standards and reputation. The ideal candidate blends great organisational skills with an authentic passion for delivering a first-class customer journey.

This HQ office-based role is located at the company's main site in Verwood, Dorset. The company is well established within the marine, military and vehicle power solutions sector, since 1994, continuing to grow year on year.

Core Responsibilities

• Main Reception Duties: Serving as the first point of contact for incoming calls and visitors.
• Warranty Claims Processing: Handling documentation, tracking technical or commercial warranty claims throughout and ensuring customers are regularly updated through process.
• General Office Support: Assisting the wider team with administrative multi-tasking to keep the busy office running smoothly whilst complying to ISO 9001:2015.
• Workflows: Manage daily administrative tasks including data entry, filing, processing and contribute to our well organised, welcoming office environment.

Key Requirements

• Experience: At least 5 years.
• Attributes: A positive, motivated, and "can-do" attitude with a willingness to learn and jump in where needed. A natural drive to exceed customer expectations.
• Skills: Able to act as the primary point of contact for clients, managing inbound phone calls, messages, emails and face-to-face greetings with professionalism, warmth, and efficiency.
• Communication Skills: Exceptional verbal and written communication skills, with a proven ability to handle customers in a professional manner.
• Tech Savvy: Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams). Familiarity with Prospect/Access CRM systems & Sage 50 is highly advantageous.

Employment Benefits

Salary: £30,000 (depending on experience)

• Annual Christmas performance bonus (subject to qualifying conditions).
• Working hours: Full-time hours from 8:30 am to 5:00 pm. Monday to Friday.
• Time Off: 25 days holiday plus standard Bank Holidays.
• Perks: Free on-site parking, Private Healthcare (after a qualifying period).
• Training: Comprehensive full training.
• Company pension scheme: Conditions apply.
• Socials: Regular team social events.
• Offices: Large & air conditioned.

Start date: ASAP