Office Supervisor

Dovetail Recruitment Ltd; Verwood; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

21 days holiday + bank holidays

£100 to spend on company products

Free on-site parking

Job summary

Dovetail Recruitment Ltd is seeking an Office Supervisor in Verwood. You will recruit and develop a small 3-person team, ensuring phones and orders are covered while running essential reports.

You will oversee sales processing, customer accounts, stock, and invoicing processes, while maintaining a set of brand price lists and showroom upkeep. The role provides full training from the Sales Office Manager and a friendly, down-to-earth environment.

Qualifications

• Experience in a product-based customer service or administration role.
• Desire to step up into a management position.
• Attention to detail and ability to run reports and understand bespoke systems.
• Excellent IT skills including MS Excel.

Responsibilities

• Recruit and train a team of 3 and run reports as needed.
• Ensure sales order processing and customer account maintenance are met.
• Oversee customer consignment stock and price changes.
• Maintain trade price lists for multiple brands and handle hotel/dinner reservations.
• Run regular system and Excel-based reports (sales, stock, margins).
• Monitor bespoke system elements like invoicing and month-end processes.
• Coordinate inbound deliveries and order reporting; maintain showroom.

Skills

Customer service

Administration

Management potential

Attention to detail

Reporting

MS Excel

Tools

MS Excel

Job description

Office Supervisor Job in Verwood

You re a people person, approachable yet analytical, and you enjoy keeping things running smoothly. You re looking for a varied role where you can become a vital support piece in a business and provide guidance to a small team. You re ready to step up and take on management responsibilities for the first time and you re looking for guidance. If that s you, this Office Supervisor role in Verwood is the perfect opportunity!

Dovetail Recruitment are pleased to be working with a long-standing client who are looking for a new Office Supervisor to join them. The culture of this business is great, down to earth, friendly and people genuinely get on. They want to make the environment feel fun where they can, while also doing a great job. You ll receive full training from the Sales Office Manager.

What you ll be doing as Office Supervisor:

• Recruiting and training your team of 3, ensuring they are covering the phones and orders as needed, while also running any necessary reports
• Ensuring all sales order processing and customer account maintenance is met and enquiries are answered
• Overseeing customer consignment stock
• Ensuring price changes are noted and customer orders updated, maintaining the trade price list for each brand (there are 10 in total)
• All enquiries and reservations relating to hotel accommodation (inc. obtaining corporate rates) and dinner reservations
• Running regular and various ad hoc, system and excel based reports; sales value and volume, stock, backorders, stock clearance and margin related
• Monitoring and understanding of bespoke system elements, e.g automatic customer invoicing and ensuring month end invoicing is completed
• Keeping an awareness of inbound brand deliveries, running and preparation of new available customer orders report
• Showroom maintenance

Minimum Requirements as a Office Supervisor:

• Experience within a product based customer service, or administration role
• Keen to step up into a management position
• Attention to detail and able to run reports, and understand bespoke systems
• Excellent IT skills including MS Excel

Salary & Details:

• Salary £28 32,000 per annum,
• 21 days holiday + bank holidays
• £100 to spend on company products
• Monday to Friday 8.30am 5pm
• Free on-site parking