Office-Based Event Account Manager — Live UK Events

Event Support Team LTD; Exhall; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Office-based role

Job summary

Event Support Team LTD is seeking an organised Account Manager to join our Head Office in Exhall. You will be the main contact for a portfolio of clients, ensuring events are planned, staffed and resourced to a high standard.

You’ll work in a fast-paced office environment, using our staffing portal to plan events, set staffing levels, and coordinate with colleagues and managers. Weekend work may be required.

Qualifications

• Experience in account management or client service in a fast-paced environment.
• Confident, professional communicator with clients and colleagues.
• Excellent organisation and multitasking with strong attention to detail.
• Comfortable using IT systems and online portals to plan and manage work.
• A problem-solver who thrives under pressure and can juggle multiple deadlines.
• Flexibility to work occasional weekends as the business requires.

Responsibilities

• Act as the day-to-day point of contact for clients and staff, building strong, long-term relationships.
• Understand client requirements and ensure they are met to a high standard.
• Use staffing portal to plan events and set the right staffing levels.
• Plan and organise event resources, including staffing, equipment and logistics.
• Manage scheduling and staff allocation to be fully resourced on time.
• Coordinate with onboarding team to ensure staff are ready for events.
• Coordinate across multiple concurrent events, especially during peak seasons.
• Handle changes and issues quickly around event-day staffing.
• Maintain clear records and communicate with colleagues, supervisors and clients.
• Identify opportunities to improve systems, workflows and processes.

Skills

Account management experience

Client communication

Organisational skills

IT systems proficiency

Problem-solving under pressure

Weekend flexibility

Tools

Staffing portal

Job description

Event Support Team LTD is seeking an organised Account Manager to join our Head Office in Exhall. You will be the main contact for a portfolio of clients, ensuring events are planned, staffed and resourced to a high standard.

You’ll work in a fast-paced office environment, using our staffing portal to plan events, set staffing levels, and coordinate with colleagues and managers. Weekend work may be required.