Account Manager

Detroit Institute of Arts; Hertford; On-site; GBP 35,000 - 52,000; Full time

Job summary

4Wall Entertainment is seeking an experienced Account Manager to manage high-end live technical events for clients in the London area, with responsibilities from quotation to delivery. The role supports physical, hybrid and virtual events and requires strong account management skills and technical knowledge.

The position is based at our head office in Harlow and will relocate to Hertford later this year, with travel to client sites around London and beyond.

Qualifications

• Experience in account management of high end live technical events.
• Broad technical understanding across video, sound, lighting and IT.
• Commercial awareness and budgetary skills.
• Ability to work in fast-paced environment.
• Flexibility to work overtime including early mornings, late evenings and some weekends.
• Willingness to travel primarily around the London area and to head office in Harlow Essex and beyond.
• Highly client-focused and a great team player.

Responsibilities

• Act as a main point of contact for designated accounts, managing events from quotation through delivery.
• Provide professional and technical advice, aligning client requirements with operational deliverables.
• Assist with supervision of on-site technical team, external crew, and equipment when required.
• Liaise with clients and internal teams before and during events to ensure top service.
• Contribute to post-event reviews and regular Sales meetings.
• Identify new opportunities to secure future business while nurturing client relationships.

Skills

Account management

Client-focused

Team player

Multitasking

Flexible schedule

Travel willingness

Job description

We are a global video and lighting service provider with multiple locations across the UK and the US. We bring an unrivalled service and technical know-how to every project we deliver, supporting exhibitions, concerts, touring, conferences, theatre, TV, film and retail.

We are seeking an experiencedAccount Manager to account manage physical, hybrid and virtual events, predominantly in the London area.

We’re looking for a candidate with extensive account management experience working with a variety of high end clients from corporate to retail and beyond . The ideal candidate will also have technical knowledge and experience within the event sector and will have excellent account management skills, the ability to multitask and should thrive under pressure in a fast-paced environment.

This role is currently based at our Head Office in Harlow, Essex; however, it will relocate to our new Hertford facility towards the end of this year.

Primary Responsibilities

• Acting as a main point of contact for designated accounts, you will account manage a variety of events from the point of quotation through to delivery.
• You will provide professional and technical advice, managing clients’ requirements, liaising as to client specifications and operational deliverables to ensure consistently high client satisfaction levels are achieved.
• On occasions and when required, assisting with the supervision of the on-site technical team, external crew and the management of equipment.
• Liaising with clients and our technical and Ops teams both in advance of and during an event to ensure that the client receives the highest level of service at all times.
• Contributing to post-event review meetings and regular Sales meetings.
• In addition to maintaining excellent working relationships and nurturing your client base, you will promote our services and identify new opportunities to secure future business..

Qualifications and pre-requisites

• Experience in account management of high end live technical events (experience in the account management virtual and hybrid events would be advantageous)
• A broad technical understanding (ideally across all areas of video, sound, lighting and IT).
• Commercial awareness and Budgetary skills - demonstrate a clear understanding of company business and the ability to effectively balance cost, quality and ensure profitability.
• The ability to work well in a fast paced environment.
• Flexibility – the ability to facilitate overtime including early mornings, late evening and some weekend working.
• The ability and willingness to travel – it is expected that you will predominantly be working in and around the London area, however you will need to travel to our head office in Harlow Essex and further afield as required.
• Highly client focused (as delivering the best quality service to our clients is at the heart of what we do)
• A great team player.

Working hours

Full time.

If you are self-motivated, flexible and have the required skills and abilities together the desire to work with some of the most exciting technologies around in a company who are committed to career growth and development,