Account Manager

4Wall Europe; Hertford; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

4Wall Europe is seeking an experienced Account Manager to manage physical, hybrid and virtual events, predominantly in the London area. You will act as the main point of contact for designated accounts, coordinating from quotation through delivery and providing professional technical guidance to clients.

Based at our Head Office in Harlow, Essex, the role will relocate to our Hertford facility later this year.

Qualifications

• Experience in account management of high-end live technical events.
• Broad technical understanding across video, sound, lighting and IT.
• Commercial awareness and budgetary skills to balance cost, quality, profitability.

Responsibilities

• Manage designated accounts from quotation through delivery.
• Provide professional and technical advice, liaise on client specifications and operational deliverables.
• Assist with supervision of on-site technical team and external crew when required.
• Coordinate with clients and internal teams to ensure high levels of service.
• Contribute to post-event reviews and regular Sales meetings.
• Promote services and identify opportunities for future business.

Skills

Account management

Client-focused

Team player

Multitasking

Tools

Video systems

Audio

Lighting

IT basics

Job description

We are a global video and lighting service provider with multiple locations across the UK and the US. We bring an unrivalled service and technical know-how to every project we deliver, supporting exhibitions, concerts, touring, conferences, theatre, TV, film and retail.

We are seeking an experienced Account Manager to account manage physical, hybrid and virtual events, predominantly in the London area.

We’re looking for a candidate with extensive account management experience working with a variety of high-end clients from corporate to retail and beyond. The ideal candidate will also have technical knowledge and experience within the event sector and will have excellent account management skills, the ability to multitask and should thrive under pressure in a fast-paced environment.

This role is currently based at our Head Office in Harlow, Essex; however, it will relocate to our new Hertford facility towards the end of this year.

Primary Responsibilities

• As the main point of contact for designated accounts, you will manage a variety of events from quotation through to delivery.
• You will provide professional and technical advice, manage clients’ requirements, and liaise on client specifications and operational deliverables to ensure consistently high client satisfaction.
• On occasion and when required, assisting with the supervision of the on-site technical team, external crew and the management of equipment.
• Liaising with clients and our technical and Ops teams both in advance of and during an event to ensure that the client receives the highest level of service at all times.
• Contributing to post-event review meetings and regular Sales meetings.
• In addition to maintaining excellent working relationships and nurturing your client base, you will promote our services and identify new opportunities to secure future business.

Qualifications and Prerequisites

• Experience in account management of high-end live technical events (experience in account management for virtual and hybrid events would be advantageous)
• A broad technical understanding (ideally across all areas of video, sound, lighting and IT).
• Commercial awareness and Budgetary skills - demonstrate a clear understanding of company business and the ability to effectively balance cost, quality and ensure profitability.
• The ability to work well in a fast-paced environment.
• Flexibility – the ability to facilitate overtime, including early mornings, late evenings and some weekend working.
• The ability and willingness to travel – it is expected that you will predominantly be working in and around the London area, however you will need to travel to our head office in Harlow, Essex and further afield as required.
• Highly client-focused (as delivering the best quality service to our clients is at the heart of what we do)
• A great team player.

Working hours

Full time.