Account Manager

Event Support Team LTD; Exhall; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Office-based role

Job summary

Event Support Team LTD is seeking an organised Account Manager to join our Head Office in Exhall. You will be the main contact for a portfolio of clients, ensuring events are planned, staffed and resourced to a high standard.

You’ll work in a fast-paced office environment, using our staffing portal to plan events, set staffing levels, and coordinate with colleagues and managers. Weekend work may be required.

Qualifications

• Experience in account management or client service in a fast-paced environment.
• Confident, professional communicator with clients and colleagues.
• Excellent organisation and multitasking with strong attention to detail.
• Comfortable using IT systems and online portals to plan and manage work.
• A problem-solver who thrives under pressure and can juggle multiple deadlines.
• Flexibility to work occasional weekends as the business requires.

Responsibilities

• Act as the day-to-day point of contact for clients and staff, building strong, long-term relationships.
• Understand client requirements and ensure they are met to a high standard.
• Use staffing portal to plan events and set the right staffing levels.
• Plan and organise event resources, including staffing, equipment and logistics.
• Manage scheduling and staff allocation to be fully resourced on time.
• Coordinate with onboarding team to ensure staff are ready for events.
• Coordinate across multiple concurrent events, especially during peak seasons.
• Handle changes and issues quickly around event-day staffing.
• Maintain clear records and communicate with colleagues, supervisors and clients.
• Identify opportunities to improve systems, workflows and processes.

Skills

Account management experience

Client communication

Organisational skills

IT systems proficiency

Problem-solving under pressure

Weekend flexibility

Tools

Staffing portal

Job description

Location: Head Office, Event Support Team, School Lane, Exhall, CV7 9GE

Salary: £27,000 to £35,000 (depending on experience)

Industry: Events, Car Parking & Traffic Management

Job Type: Full-time, office-based (occasional weekend work to suit business needs)

Account Manager

Location: Head Office, Event Support Team, School Lane, Exhall, CV7 9GE

Salary: £27,000 to £35,000 (depending on experience)

Industry: Events, Car Parking & Traffic Management

Job Type: Full-time, office-based (occasional weekend work to suit business needs)

About Us

Event Support Team is a fast-growing, dynamic company delivering car parking, traffic management, and staffing solutions at some of the UK’s biggest live events. Our work takes us to football and rugby stadiums, major festivals, concerts, firework displays, Christmas markets, and much more. From planning months in advance to coordinating on the ground on event day, we pride ourselves on smooth logistics, brilliant client relationships, and a team that thrives under pressure.

We’re now looking for an organised and proactive Account Manager to join the engine room of our business: the account management and staffing operations that keep every event running like clockwork.

About the Role

As Account Manager, you’ll be the main point of contact for a portfolio of clients and venues, making sure every event is planned, staffed and resourced to a high standard. Using our staffing portal, you’ll plan events and set staffing levels, working closely with colleagues, event supervisors and the on-boarding team in a busy, fast-moving office, balancing multiple events at once.

This is a full‑time, office‑based role. Occasional weekend work may be required to suit the needs of the business, depending on the events calendar.

Key Responsibilities

• Act as the day-to-day point of contact for clients and staff, building strong, long-term relationships
• Understand client requirements and make sure they are consistently met to a high standard
• Use our staffing portal to plan events and set the right staffing levels
• Plan and organise event resources, including staffing, equipment and logistics
• Manage scheduling and staff allocation so every event is fully resourced on time
• Work closely with the on-boarding team to make sure staff are ready and in place for events
• Coordinate across multiple concurrent events, particularly during peak seasons
• Handle changes and issues quickly, especially around event-day staffing
• Keep accurate records and communicate clearly with colleagues, event supervisors and clients
• Help identify ways to improve systems, workflows and processes

What We’re Looking For

Essential:

• Experience in account management, client service, operations or a similar role, ideally in a fast‑paced environment
• Confident, professional communicator with clients and colleagues
• Excellent organisation and multitasking skills, with strong attention to detail
• Comfortable using IT systems and online portals to plan and manage work
• A problem‑solver who thrives under pressure and can juggle multiple deadlines
• Flexibility to work occasional weekends as the business requires

Desirable:

• Experience within events, car parking, traffic management, or workforce/staffing operations
• Familiarity with scheduling software or workforce management systems
• Understanding of the demands of live events

Why Join Event Support Team?

• Be part of a close‑knit, supportive team working on exciting, high‑profile events across the UK
• Genuine variety: no two weeks look the same, from football fixtures and festivals to firework displays and Christmas markets
• Real responsibility and the chance to grow with a fast‑growing company
• Competitive salary based on experience (£27,000 to £35,000)
• Office‑based role at our Head Office in Exhall, CV7 9GE

Ready to join one of the UK’s fastest‑growing event companies?