Senior Account Manager

Change Hospitality | B Corp™; England; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Performance-based bonus

1 day per week working from home

Job summary

A notable events agency in London is looking for a Senior Account Manager who will oversee high-profile client accounts while leading a small team. The role involves building long-term relationships, ensuring outstanding service delivery, and strategically developing account plans. Candidates should have proven account management experience, excellent communication skills, and knowledge of the London venue scene. This hybrid role allows for one day of remote work per week and includes a performance-based bonus.

Qualifications

• Proven experience in account management, preferably within events or agency.
• In-depth knowledge of the London venue scene.
• Ability to manage multiple accounts and priorities.
• Excellent communication, negotiation, and relationship-building skills.
• London venue market knowledge is highly desirable.

Responsibilities

• Lead and manage a small team, providing coaching and performance management.
• Own a portfolio of high-value client accounts.
• Act as the primary point of contact for senior clients.
• Develop strategic account plans and ensure client needs are met.
• Monitor performance metrics and support business planning initiatives.
• Monitor revenue and contribute to business planning.

Skills

Account management

Communication skills

Negotiation

Client relationship building

Organizational skills

Job description

Senior Account Manager - Events Agency

Hybrid: 1 Day WFH

London

Pay Information

Change Hospitality | B Corp™ provided pay range

This range is provided by Change Hospitality | B Corp™. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Change Hospitality | B Corp™

About the Role

Are you an experienced account manager looking for a role that blends client relationship management with event management? This is an exciting opportunity to take ownership of a portfolio of high-profile clients in the events sector, driving growth while mentoring a small team.

You’ll be responsible for managing key accounts, securing new business, and ensuring outstanding service delivery, all while contributing to strategic planning and the ongoing development of your team.

What You’ll Do

• Lead and manage a small team, providing coaching, guidance, and performance management.
• Own a portfolio of high-value client accounts, building long-term relationships and maximising growth opportunities.
• Develop strategic account plans, ensuring client needs are anticipated and met.
• Act as the primary point of contact for senior clients, managing expectations and resolving any issues efficiently.
• Support the sales process by identifying opportunities, pitching new solutions, and contributing to proposals.
• Monitor performance metrics, track revenue, and support business planning initiatives.

What We’re Looking For

• Proven experience in account management, preferably within events or agency.
• Amazing knowledge of the London venue scene.
• Excellent communication, negotiation, and relationship‑building skills.
• Commercially minded, target‑driven, and able to identify growth opportunities.
• Highly organised, with the ability to manage multiple accounts and priorities.
• A proactive, client‑focused approach with attention to detail and service excellence.

What’s On Offer

• Performance‑based bonus
• 1 day per week working from home