Office-Based Customer Service & Booking Coordinator

Confidential; Manchester, Salford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holidays

Pension

Free parking

More

Job summary

Confidential in Manchester is seeking a Customer Service Coordinator to act as the middle person between customers and subcontractors, booking and coordinating jobs with a focus on telephone communication.

You’ll manage bookings, contact subcontractors, update systems and keep customers informed as work progresses. No industry-specific experience is required; strong customer service and attention to detail are valued in a supportive team.

Qualifications

• Requires strong customer service background; experience not limited to a specific industry.
• Willingness to learn and adapt to an office-based role.
• Accurate updating of systems and processing information.

Responsibilities

• Act as main contact between customers and subcontractors.
• Book customer jobs and coordinate required work.
• Contact subcontractors to arrange jobs and confirm bookings.
• Handle incoming calls and make outbound calls.
• Keep customers updated on progress of requests.
• Process bookings, quotations, orders and amendments accurately.
• Resolve queries and escalate issues when necessary.
• Keep internal systems and customer records up to date.
• Collaborate with internal teams to ensure smooth job progression.

Skills

Phone communication

Customer service

Organisation

Clear communication

Problem solving

Team player

Job description

Confidential in Manchester is seeking a Customer Service Coordinator to act as the middle person between customers and subcontractors, booking and coordinating jobs with a focus on telephone communication.

You’ll manage bookings, contact subcontractors, update systems and keep customers informed as work progresses. No industry-specific experience is required; strong customer service and attention to detail are valued in a supportive team.