Customer Service Coordinator

Confidential; Manchester, Salford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holidays

Pension

Free parking

More

Job summary

Confidential in Manchester is seeking a Customer Service Coordinator to act as the middle person between customers and subcontractors, booking and coordinating jobs with a focus on telephone communication.

You’ll manage bookings, contact subcontractors, update systems and keep customers informed as work progresses. No industry-specific experience is required; strong customer service and attention to detail are valued in a supportive team.

Qualifications

• Requires strong customer service background; experience not limited to a specific industry.
• Willingness to learn and adapt to an office-based role.
• Accurate updating of systems and processing information.

Responsibilities

• Act as main contact between customers and subcontractors.
• Book customer jobs and coordinate required work.
• Contact subcontractors to arrange jobs and confirm bookings.
• Handle incoming calls and make outbound calls.
• Keep customers updated on progress of requests.
• Process bookings, quotations, orders and amendments accurately.
• Resolve queries and escalate issues when necessary.
• Keep internal systems and customer records up to date.
• Collaborate with internal teams to ensure smooth job progression.

Skills

Phone communication

Customer service

Organisation

Clear communication

Problem solving

Team player

Job description

Your new company

You will be joining a well-established service-led organisation based in Chadderton. The business places a strong emphasis on delivering an excellent customer experience and provides a supportive, team-focused environment where clear communication and attention to detail are highly valued.

Your new role

You'll essentially act as the middle person between customers and subcontractors, making sure jobs are booked, coordinated and progressed smoothly. This is a busy, customer-focused role where you'll spend a good amount of your day speaking to people over the phone, so you'll need to be someone who is comfortable picking up the phone and building relationships.

• Acting as a key point of contact between customers and subcontractors
• Booking customer jobs and coordinating the required work
• Contacting subcontractors to arrange jobs and confirm bookings
• Handling incoming calls and proactively making outbound calls
• Keeping customers updated on the progress of their requests
• Processing bookings, quotations, orders and amendments accurately
• Resolving queries and escalating issues when required
• Keeping internal systems and customer records up to date
• Working closely with internal teams to ensure jobs progress smoothly

What you'll need to succeed

You don't necessarily need previous experience within a similar industry. The hiring manager is particularly interested in people with a strong customer service background, including candidates looking to move from retail or face-to-face customer service into an office-based role.

• Confident speaking to customers and subcontractors over the phone
• Comfortable making outbound calls rather than relying solely on email
• Highly organised, with the ability to coordinate several jobs at once
• Customer-focused and confident dealing with queries
• Able to communicate clearly and professionally
• Accurate when updating systems and processing information
• Calm under pressure with a good problem-solving approach
• A positive team player who is happy to learn

What you'll get in return

You'll receive a salary of 29,400 per annum plus an excellent benefits package including.

• holidays
• pension
• free parking
• more

Please note this is a fully office-based role in Chadderton with no home working.