Bookings & Client Services Coordinator

Confidential; Cardiff; Vor Ort; GBP 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Supportive and collaborative working環境

Ongoing training and development机会

Opportunity to work within a growing &

Long-term career progression机会

Zusammenfassung

Confidential is seeking a proactive and personable individual to join our team in a customer-facing role. The successful candidate will handle inquiries by phone and email, qualify leads, and arrange in-person meetings with prospective clients when required.

You will thrive in a fast-paced environment, delivering excellent service and supporting multiple departments to ensure a seamless client experience. This role emphasizes strong communication and organisational skills.

Qualifikationen

• Previous experience within a customer service, administration, coordination, bookings or client-facing role.
• Excellent communication skills, both written and verbal, with a professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities in a busy environment.
• Excellent attention to detail and record-keeping abilities.
• Strong IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
• Ability to work independently whilst also contributing positively within a team environment.

Aufgaben

• Acting as the first point of contact for new enquiries via telephone, email and online channels.
• Qualifying enquiries, gathering relevant information and directing individuals to the appropriate services.
• Managing appointment bookings, schedules and confirmations, ensuring all information is recorded accurately.
• Following up enquiries, nurturing leads and maintaining regular communication to maximise appointment conversions.
• Discussing services and associated costs in a professional and confident manner.
• Maintaining accurate records of enquiries, appointments and interactions using internal systems.
• Delivering outstanding customer service by responding to questions and resolving issues promptly.
• Producing regular reports and providing updates to the management team.
• Supporting administrative activities, record keeping and event coordination when required.
• Working closely with internal teams to ensure a seamless customer experience.

Kenntnisse

Customer service

Administration

Coordination

Bookings

Client-facing

Tools

Microsoft Office

Jobbeschreibung

Confidential is seeking a proactive and personable individual to join our team in a customer-facing role. The successful candidate will handle inquiries by phone and email, qualify leads, and arrange in-person meetings with prospective clients when required.

You will thrive in a fast-paced environment, delivering excellent service and supporting multiple departments to ensure a seamless client experience. This role emphasizes strong communication and organisational skills.