Office-Based Customer Service & Admin Advisor | Temp to Perm

Rafferty Resourcing; Southampton; On-site; GBP 28,000 - 32,000; Full time

Job summary

A recruitment consultancy is seeking a Customer Service Advisor for a full-time office-based role in Southampton City Centre. The position involves handling customer calls and emails, processing orders, and supporting the sales team. Ideal candidates should have previous office experience and excellent communication skills, with a salary range of £28,000 to £32,000 per year, along with benefits like annual leave and pension contributions.

Benefits

25 days annual leave + bank holidays

Contributory pension (4.5% employee / 4.5% employer)

Supportive team and progression opportunities

Qualifications

• Previous office-based customer service and administration experience.
• Ability to work in a busy environment.

Responsibilities

• Answering inbound customer calls in a friendly and professional manner.
• Responding to customer emails and managing the shared inbox.
• Processing orders and preparing quotations.
• Following up with customers on their accounts and orders.
• Supporting the sales team with day-to-day administrative tasks.

Skills

Excellent communication and telephone skills

Strong attention to detail

Proactive customer-focused approach

Job description

A recruitment consultancy is seeking a Customer Service Advisor for a full-time office-based role in Southampton City Centre. The position involves handling customer calls and emails, processing orders, and supporting the sales team. Ideal candidates should have previous office experience and excellent communication skills, with a salary range of £28,000 to £32,000 per year, along with benefits like annual leave and pension contributions.