Office Administrator - EHCP Team

Exeter and North Devon College; Exeter; On-site; GBP 24,000 - 30,000; Full time

Job summary

Exeter College is seeking an EHCP Administration Co-ordinator to support students with Education, Health and Care Plans by keeping deadlines, paperwork and data accurate across college systems. You will liaise with schools, local authorities and internal teams to ensure smooth admin processes and timely communication.

The role focuses on delivering high-quality customer service to students, parents and staff, while maintaining meticulous organisational standards in a fast-paced educational

Qualifications

• Proven administrative experience, ideally in education or SEN support.
• Exceptional organisation and time management.
• Strong IT skills, including Microsoft Office and data systems.
• Clear, confident communication and a customer-focused approach.
• Ability to work with a wide range of people, from parents to professionals.

Responsibilities

• Coordinate busy schedules, meetings, reviews and key deadlines for EHCP officers.
• Manage essential documents and ensure processes comply with legal requirements.
• Maintain accurate SEN information across college systems.
• Coordinate the administrative process for new starter consultations with schools, local authorities and internal teams.
• Deliver excellent customer service to students, parents, staff and external agencies.
• Handle a dynamic workload with proactive problem solving, both independently and in a team.

Job description

Are you a highly motivated, super-organised administrator who thrives in a fast-paced environment? Do you want a role where your work genuinely transforms the lives of students with Special Educational Needs? We're committed to delivering exceptional support to students with Education, Health and Care Plans (EHCPs), and we're looking for an outstanding EHCP Administration Co-ordinator to help us do just that. This is a pivotal behind-the-scenes role-keeping processes running smoothly, deadlines on track, and communication flowing across teams.

What You'll Do

• Master the Diary: Keep our team of EHCP officers on track by co-ordinating busy schedules, meetings, reviews and key deadlines.
• Own the Paperwork: Manage essential documents and ensure all processes comply with legal requirements.
• Keep Data Spot-On: Maintain accurate SEN information across college systems so teaching teams always have what they need.
• Support Consultations: Co-ordinate the administrative process for new starter consultations, liaising with schools, local authorities and internal teams.
• Be the Friendly Face: Deliver excellent customer service to students, parents, staff, and external agencies.
• Stay Cool Under Pressure: Tackle a busy, ever-changing workload with confidence, problem-solving as you go. Proven administrative experience-ideally in education or SEN support.
• Exceptional organisation and time management (you love a good checklist!).
• Strong IT skills, including Microsoft Office and data systems.
• Clear, confident communication skills and a customer-focused approach.
• The ability to work with a wide range of people, from parents to professionals.
• A proactive, solution-focused mindset and the ability to work both independently and as part of a team.
• Why Choose Exeter College?
• Be part of a passionate, supportive team making a real difference.
• Enjoy a varied, dynamic role where no two days look the same.
• Benefit from a workplace that values your contribution and supports your development.

If you're ready for a rewarding challenge and want to help shape the future of our EHCP provision, Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more.