Office Administrator

QA Higher Education; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Office Administrator to join their Income Team in London. This full-time, permanent role offers the opportunity to provide excellent customer service and administrative support to students, ensuring timely tuition fee payments and assisting with various queries. With a focus on learning and development, the organization values its employees and provides training to help them grow in their roles. If you're a recent graduate or an experienced administrator looking for a rewarding challenge in a dynamic environment, this position could be the perfect fit for you.

Qualifications

• Proven high level communication skills and customer service experience.
• Understanding of Microsoft Office systems and basic competency.

Responsibilities

• Assist students with tuition fee payments and grant queries.
• Manage instalment plans and ensure timely payment collections.
• Handle change of circumstances requests and support credit control.

Skills

Customer Service

Communication Skills

Microsoft Office

Self-Motivated

Adaptability

Education

Graduate Degree

Job description

Join to apply for the Office Administrator role at QA Higher Education

We believe that it’s the people that make QA Higher Education special. We are driven by learning and aim to empower our people to develop into their...

Administrator within our Income Team

London, QA Higher Education

Fulltime & Permanent Opportunity working on campus.

About our role:

Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team?

Your focus: (FULL TRAINING PROVIDED)

As administrator within our income team, you will be dealing with external and internal communications via phone and email. You’ll interact with students, assisting with high volumes of face-to-face queries, supporting with applications, and advising on the Student Finance England Scheme and general administration.

You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries, manage instalment plans, ensure timely payment collections, handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records. Building strong relationships with students to guide them on tuition fee payments is essential.

Interest in finance would be very desirable, as you will be dealing with student fee payments etc.

Bring your experience:

• Proven high level communication skills.
• High Level Customer Service
• Understanding of Microsoft Office systems and basic competency
• Self-motivated and driven.
• Versatile and flexible to adapt to new tasks.
• Calm and composed approach to maintain a positive attitude in high stress environments.

Your Learning & Development with QA:

Being a training and education provider, your continuous Learning and Development is of huge importance to us. We can support you in achieving your goals and aspirations through a tailored Pathway.

A little more about QA Higher Education:

We prepare students for undergraduate study, working professionals seeking specialization, and career changers. Our aim is to make outstanding higher education accessible to everyone.

We collaborate with partner universities to offer courses from foundation programs to postgraduate degrees in areas like Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management, and Web Development, delivered in city centre locations.

At QA, our mission is to help everyone find their place in the world. We celebrate diversity and are committed to being an equal opportunity employer, ensuring our environment is inclusive for all.

The successful candidate will be required to undertake a basic DBS check.

We look forward to hearing from you!

Tags:

• #customerservice
• #administrator
• #LifeAtQA
• #highereducation
• #London
• #graduate