Observability & Platform Ops Lead

McDonald's; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Sabbatical program

Tuition assistance

Flexible work arrangements

Job summary

McDonald's is seeking a Supervisor, Service Management – Observability to support observability platforms across global and market stores. You will help ensure availability, reliability, and scalability of customer and store systems, influencing through others and driving innovative business changes.

The role sits in Global Technology Infrastructure & Operations (GTIO), focusing on dashboards, data sources, incident flow, and enablement best practices to reduce signal noise and improve

Qualifications

• Experience with Observability/SRE/Platform/DevOps (internships welcome).
• Essential technical skills on Python, SQL, Javascript.
• Hands-on with at least two of: Grafana, New Relic, Cribl, Loki/LogQL, ServiceNow.
• Comfortable writing queries (Grafana transformations, LogQL, NRQL basics) and reading JSON/YAML.
• Familiarity with Cloud Computing concepts, basic Linux understanding, Python and Java scripting (must) at intermediate level.
• Data engineering, data modeling, and transformation are a plus.
• Clear written communication; able to produce short, practical docs/runbooks.

Responsibilities

• Build and maintain product and service dashboards (incl. user-journey and SPOG views).
• Own KPI / monthly reports and recorded/saved queries; improve panel performance and hygiene.
• Partner with stakeholders to define meaningful metrics and present results clearly.
• Configure and maintain data sources (Loki, EC2/Cloud, Prometheus/others).
• Implement and maintain visualizations from all types of data streams.
• Troubleshoot ingestion, labeling, and parsing to keep signals clean and actionable.
• Support account & user management, agent installations, alert setup/disable, and workflow automations.
• Monitor usage and cost reports; recommend optimizations.
• Assist with pipeline scripting for routing, enrichment, filtering, and data movement.
• Help maintain data streams and document patterns for reuse.
• Triage and update tickets related to observability tools and requests.
• Contribute to runbooks and ensure incident/alert mappings stay current.
• Ramp up new teams on the platform; publish concise best-practice guides.
• Standardize folders, tags, and ownership; improve signal-to-noise

Skills

Observability

Python

SQL

JavaScript

Grafana

New Relic

Cribl

Loki/LogQL

ServiceNow

JSON/YAML

Tools

Grafana

New Relic

Cribl

Loki/Prometheus/Logs

ServiceNow

Prometheus

CloudWatch

Job description

McDonald's is seeking a Supervisor, Service Management – Observability to support observability platforms across global and market stores. You will help ensure availability, reliability, and scalability of customer and store systems, influencing through others and driving innovative business changes.

The role sits in Global Technology Infrastructure & Operations (GTIO), focusing on dashboards, data sources, incident flow, and enablement best practices to reduce signal noise and improve