Solution Readiness Lead: Adoption & Governance

McDonald's; Greater London; Híbrido; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

McDonald’s is seeking a Senior Manager – Solution Readiness to join the IOM Segment Technology team and lead build readiness for key restaurant technology initiatives across the IDL markets. The role combines adoption management, issue resolution, and governance oversight, with strong stakeholder engagement across markets and global teams.

You will provide KPI‑driven reporting to leadership to ensure alignment on scope, timelines, and priorities while acting as a trusted advisor.

Formación

• Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
• Proficient technical leader with hands-on development and deployment experience
• Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders
• Experience collaborating with team members across a complex and global matrix organizational structure
• Experience working on projects that span multiple organizations, geographies and business units
• Experience in Agile product development and deployment
• Deep understanding of restaurant technology in quick service restaurants industry
• Experience handling technical priorities and delivering strategic initiatives
• Active coach and mentor whose goal is to grow and improve team member

Responsabilidades

• Own E2E adoption strategy for Market 0 and BAU operations within the IDL segment.
• Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases
• Identify adoption barriers and implement corrective actions.
• Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer
• Lead HOC preparations for each market, aligning on scope and timelines for releases
• Coordinate cross-functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning
• Monitor scope changes and communicate impacts to stakeholders ahead of release milestones
• Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles
• Track progress to closure and elevate blockers when necessary
• Establish and maintain governance frameworks across adoption, release management, and issue resolution
• Ensure compliance with agreed processes and standards during HOC cycles
• Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution
• Build and maintain strong relationships with market stakeholders and global teams
• Handle escalations effectively, ensuring timely resolution and clear communication
• Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions
• Act as the central point of contact to ensure alignment between local market needs and global strategy
• Ensure accurate reporting on status and scope requirements internally
• Manage leadership reporting to provide clarity on release progress, risks, and blocking issues
• Present insights and recommendations to leadership based on KPI and governance metrics

Conocimientos

Strategic project management

Business analysis

Agile product development

Stakeholder management

Communication

Coaching & mentoring

Global matrix collaboration

Technical leadership

Delivery of strategic initiatives

Descripción del empleo

McDonald’s is seeking a Senior Manager – Solution Readiness to join the IOM Segment Technology team and lead build readiness for key restaurant technology initiatives across the IDL markets. The role combines adoption management, issue resolution, and governance oversight, with strong stakeholder engagement across markets and global teams.

You will provide KPI‑driven reporting to leadership to ensure alignment on scope, timelines, and priorities while acting as a trusted advisor.