Sr Manager, Solution Readiness

McDonald's; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

McDonald’s is seeking a Senior Manager – Solution Readiness to join the IOM Segment Technology team and lead build readiness for key restaurant technology initiatives across the IDL markets. The role combines adoption management, issue resolution, and governance oversight, with strong stakeholder engagement across markets and global teams.

You will provide KPI‑driven reporting to leadership to ensure alignment on scope, timelines, and priorities while acting as a trusted advisor.

Qualifications

• Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
• Proficient technical leader with hands-on development and deployment experience
• Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders
• Experience collaborating with team members across a complex and global matrix organizational structure
• Experience working on projects that span multiple organizations, geographies and business units
• Experience in Agile product development and deployment
• Deep understanding of restaurant technology in quick service restaurants industry
• Experience handling technical priorities and delivering strategic initiatives
• Active coach and mentor whose goal is to grow and improve team member

Responsibilities

• Own E2E adoption strategy for Market 0 and BAU operations within the IDL segment.
• Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases
• Identify adoption barriers and implement corrective actions.
• Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer
• Lead HOC preparations for each market, aligning on scope and timelines for releases
• Coordinate cross-functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning
• Monitor scope changes and communicate impacts to stakeholders ahead of release milestones
• Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles
• Track progress to closure and elevate blockers when necessary
• Establish and maintain governance frameworks across adoption, release management, and issue resolution
• Ensure compliance with agreed processes and standards during HOC cycles
• Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution
• Build and maintain strong relationships with market stakeholders and global teams
• Handle escalations effectively, ensuring timely resolution and clear communication
• Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions
• Act as the central point of contact to ensure alignment between local market needs and global strategy
• Ensure accurate reporting on status and scope requirements internally
• Manage leadership reporting to provide clarity on release progress, risks, and blocking issues
• Present insights and recommendations to leadership based on KPI and governance metrics

Skills

Strategic project management

Business analysis

Agile product development

Stakeholder management

Communication

Coaching & mentoring

Global matrix collaboration

Technical leadership

Delivery of strategic initiatives

Job description

Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

Department Overview

This role will join the IOM Segment Technology Team as Senior Manager – Solution Readiness supporting the IDL markets. You will be responsible for the build readiness of our key restaurant technology initiatives that will help deliver a better experience for our customers and ensure our market segment is adopting and embracing global technology solutions. This role is responsible for driving Market 0 and BAU initiatives across the IDL segment. Combining strategic adoption management, issue resolution, and governance oversight with strong stakeholder engagement across markets and global teams. Acting as a trusted advisor and escalation point, this role ensures alignment on scope, timelines, and priorities, while providing clear reporting and KPI-driven insights to leadership.

Duties

Adoption & Change Management

• Own E2E adoption strategy for Market 0 and BAU operations within the IDL segment.
• Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases
• Identify adoption barriers and implement corrective actions.
• Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer

HOC Planning & Issue Management

• Lead HOC preparations for each market, aligning on scope and timelines for releases
• Coordinate cross-functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning
• Monitor scope changes and communicate impacts to stakeholders ahead of release milestones
• Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles
• Track progress to closure and elevate blockers when necessary

Process Governance

• Establish and maintain governance frameworks across adoption, release management, and issue resolution
• Ensure compliance with agreed processes and standards during HOC cycles
• Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution

Stakeholder Management

• Build and maintain strong relationships with market stakeholders and global teams
• Handle escalations effectively, ensuring timely resolution and clear communication
• Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions
• Act as the central point of contact to ensure alignment between local market needs and global strategy
• Ensure accurate reporting on status and scope requirements internally
• Manage leadership reporting to provide clarity on release progress, risks, and blocking issues
• Present insights and recommendations to leadership based on KPI and governance metrics

Qualifications

• Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
• Proficient technical leader with hands‑on development and deployment experience
• Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders
• Experience collaborating with team members across a complex and global matrix organizational structure
• Experience working on projects that span multiple organizations, geographies and business units
• Experience in Agile product development and deployment
• Deep understanding of restaurant technology in quick service restaurants industry
• Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
• Experience handling technical priorities and delivering strategic initiatives
• Active coach and mentor whose goal is to grow and improve team member

Additional information
At McDonalds we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.