Norwegian-Speaking CX Specialist - Hybrid

TTEC; Basildon; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid work arrangement

Company benefits

Job summary

TTEC in Daventry/Dunton is seeking a fluent Norwegian-speaking Customer Experience Specialist. You will be the primary contact for Norwegian customers, handling enquiries and after-sales concerns to deliver a first-class experience.

Responsibilities include resolving issues with internal partners, maintaining CRM records, and meeting performance targets. This role blends on-site and remote work in a hybrid setup within the UK.

Qualifications

• Native or fluent Norwegian language skills, both written and spoken.
• Strong English language skills.
• Experience in a customer service, customer experience, contact centre, or case management environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Experience using customer databases and CRM systems.

Responsibilities

• Manage customer enquiries and cases for Norwegian-speaking customers via phone, email, and chat.
• Deliver an exceptional customer experience by building trust, ownership, and enthusiasm throughout every interaction.
• Handle both inbound and outbound customer communications professionally and efficiently.
• Act as a knowledgeable resource for products, services, and support-related enquiries.
• Investigate and resolve customer concerns using all available internal resources and support functions.

Skills

Norwegian (fluent)

English (strong)

Customer service

Communication

Multitasking

Problem solving

Education

Further education qualification or equivalent experience

Tools

CRM systems

Microsoft Office

Job description

TTEC in Daventry/Dunton is seeking a fluent Norwegian-speaking Customer Experience Specialist. You will be the primary contact for Norwegian customers, handling enquiries and after-sales concerns to deliver a first-class experience.

Responsibilities include resolving issues with internal partners, maintaining CRM records, and meeting performance targets. This role blends on-site and remote work in a hybrid setup within the UK.