Remote Norwegian Customer Experience Specialist (WFH 4 days)

Percepta LLC; Basildon; Híbrido; GBP 29.000 - 35.000; Tempo integral

Benefícios oferecidos por esta vaga

Company Benefits

Resumo da vaga

Percepta LLC seeks a fluent Norwegian-speaking Customer Experience Specialist in the Daventry or Dunton area. The role combines one day on-site per week with four days remote, handling enquiries, product and technical questions, and after-sales concerns for Norwegian customers.

You will own cases end-to-end, working with internal stakeholders to ensure timely resolutions and a first-class customer experience, while meeting performance and quality targets in a dynamic, international environment.

Qualificações

• Fluent Norwegian language skills (written & spoken).
• Experience in customer service, contact centre, or case management.
• Strong communication and relationship-building abilities.
• Ability to manage multiple cases and priorities.

Responsabilidades

• Handle Norwegian-speaking customer enquiries via phone, email, and chat.
• Provide an exceptional customer experience with ownership and empathy.
• Resolve issues by coordinating with internal teams and resources.
• Maintain accurate records in CRM and follow up on cases to close.

Conhecimentos

Norwegian language

Customer service

Communication

Case management

Multitasking

Problem-solving

Formação

Further Education / A-Levels / Higher Education / ONC

Ferramentas

CRM systems

Microsoft Office

Descrição da vaga

Percepta LLC seeks a fluent Norwegian-speaking Customer Experience Specialist in the Daventry or Dunton area. The role combines one day on-site per week with four days remote, handling enquiries, product and technical questions, and after-sales concerns for Norwegian customers.

You will own cases end-to-end, working with internal stakeholders to ensure timely resolutions and a first-class customer experience, while meeting performance and quality targets in a dynamic, international environment.