Hybrid Norwegian Customer Experience Specialist

Percepta; Daventry; Híbrido; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Company benefits

Descripción de la vacante

Percepta is seeking a fluent Norwegian-speaking Customer Experience Specialist for our UK-based team. The role involves acting as the primary contact for Norwegian-speaking customers, managing enquiries, product and technical questions, and after-sales concerns.

This on-site presence is 1 day a week at Daventry or Dunton, with four days remote. You will own cases from start to finish, collaborate with internal stakeholders, and strive for first-class customer satisfaction while building lasting

Formación

• Native or fluent Norwegian, written & spoken.
• Strong English language skills.
• Experience in customer service or contact centre environments.
• Excellent communication skills.
• Ability to manage multiple cases simultaneously.

Responsabilidades

• Handle Norwegian-speaking customer enquiries via phone, email, and chat.
• Provide accurate information and resolve issues with a first-class experience.
• Maintain detailed CRM records and collaborate with internal teams.
• Meet performance, service level, and quality targets.

Conocimientos

Norwegian language proficiency

English language proficiency

Customer service experience

Written and verbal communication

CRM knowledge

Case management

Multitasking

Empathy

Problem solving

Attention to detail

Educación

Further Education/ A-Levels/ Higher Education

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Percepta is seeking a fluent Norwegian-speaking Customer Experience Specialist for our UK-based team. The role involves acting as the primary contact for Norwegian-speaking customers, managing enquiries, product and technical questions, and after-sales concerns.

This on-site presence is 1 day a week at Daventry or Dunton, with four days remote. You will own cases from start to finish, collaborate with internal stakeholders, and strive for first-class customer satisfaction while building lasting