Bilingual Norwegian Customer Experience Specialist Daventry, United Kingdom

Percepta; Daventry; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid work arrangement

Company benefits

Job summary

Percepta is seeking a fluent Norwegian-speaking Customer Experience Specialist for our UK-based team. The role involves acting as the primary contact for Norwegian-speaking customers, managing enquiries, product and technical questions, and after-sales concerns.

This on-site presence is 1 day a week at Daventry or Dunton, with four days remote. You will own cases from start to finish, collaborate with internal stakeholders, and strive for first-class customer satisfaction while building lasting

Qualifications

• Native or fluent Norwegian, written & spoken.
• Strong English language skills.
• Experience in customer service or contact centre environments.
• Excellent communication skills.
• Ability to manage multiple cases simultaneously.

Responsibilities

• Handle Norwegian-speaking customer enquiries via phone, email, and chat.
• Provide accurate information and resolve issues with a first-class experience.
• Maintain detailed CRM records and collaborate with internal teams.
• Meet performance, service level, and quality targets.

Skills

Norwegian language proficiency

English language proficiency

Customer service experience

Written and verbal communication

CRM knowledge

Case management

Multitasking

Empathy

Problem solving

Attention to detail

Education

Further Education/ A-Levels/ Higher Education

Tools

CRM systems

Microsoft Office

Job description

Norwegian-Speaking Customer Experience Specialist

Locations Available: Daventry, Northants, NN11 AND Dunton, Essex, SS15
Working Arrangement: 1 day a week on site at Daventry OR Dunton - 4 days working from home
Language Requirement: Fluent/Native Norwegian (Written & Spoken)
Salary & Benefits: £32,000 per annum + Company Benefits

About the Role

We are looking for a fluent Norwegian-speaking Customer Experience Specialist to join our team in Daventry. This role is ideal for a customer-focused professional who is passionate about delivering exceptional service and building lasting relationships with customers.

As a Customer Experience Specialist, you will act as the primary point of contact for Norwegian-speaking customers, managing enquiries, product and technical questions, and after-sales concerns. You will take ownership of each case from start to finish, working closely with internal stakeholders to ensure issues are resolved efficiently and customers receive a first-class experience.

Success in this role comes from understanding customer needs, demonstrating empathy, and delivering effective solutions while maintaining a high level of professionalism and customer satisfaction.

What You'll Be Doing

• Manage customer enquiries and cases for Norwegian-speaking customers via phone, email, and chat.
• Deliver an exceptional customer experience by building trust, ownership, and enthusiasm throughout every interaction.
• Handle both inbound and outbound customer communications professionally and efficiently.
• Act as a knowledgeable resource for products, services, and support-related enquiries.
• Investigate and resolve customer concerns using all available internal resources and support functions.
• Liaise with multiple departments and stakeholders to ensure customer issues are resolved promptly.
• Maintain accurate and detailed records of customer interactions within CRM systems.
• Follow up on customer enquiries and outstanding cases to ensure satisfactory resolution.
• Utilise customer satisfaction tools and processes to achieve positive outcomes for customers.
• Participate in business-related projects and continuous improvement initiatives.
• Meet individual and team performance objectives, service levels, and quality targets.
• Provide feedback and suggestions to support ongoing improvements in customer experience and operational processes.
• Support colleagues and contribute positively as part of a collaborative team environment.

What We're Looking For

Essential

• Native or fluent Norwegian language skills, both written and spoken.
• Strong English language skills.
• Previous experience in a customer service, customer experience, contact centre, or case management environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• High level of attention to detail and accuracy.
• Experience using customer databases, CRM systems, and multiple computer applications.
• Ability to remain calm, professional, and resilient in a fast-paced environment.

Qualifications

• Further Education qualification, A-Levels, Higher Education qualification, ONC, or equivalent relevant experience.

Key Skills & Competencies

• Outstanding customer service focus.
• Excellent interpersonal and communication skills.
• Active listening and questioning techniques.
• Strong organisational and time management skills.
• Ability to exercise sound judgement and make customer-focused decisions.
• Ability to influence and communicate effectively both verbally and in writing.
• Strong attention to grammar, spelling, and written communication.
• Adaptability and flexibility when handling different customer situations.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office applications and multiple business systems.
• Professional and positive approach to customer interactions.

This is an excellent opportunity for a fluent Norwegian speaker to join a supportive and dynamic customer experience team. You'll play a key role in delivering outstanding service to Norwegian customers while developing your customer relationship, problem-solving, and case management skills in an international environment.

If you are passionate about delivering exceptional customer experiences, enjoy solving problems, and are fluent in Norwegian, we'd love to hear from you. Join us and help create positive outcomes for customers every day.

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