Norwegian-Speaking Customer Success Account Manager

EBSCO Information Services; Enfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

EBSCO Information Services is seeking a proactive and customer-focused Norwegian-speaking Customer Service Account Manager in Enfield, North London. In this role, you will manage customer relationships, support subscription lifecycle activities, and maintain high service standards. Responsibilities include managing customer accounts, resolving queries, and collaborating with various teams. Ideal candidates are fluent in English and Norwegian, possess analytical skills, and focus on customer retention. This is an exciting opportunity to improve service delivery across accounts.

Qualifications

• Fluent in both English and Norwegian (written and spoken) – this is essential.
• Proven experience managing a portfolio of customer accounts, focusing on retention and service quality.
• Strong analytical skills, able to interpret customer data and identify trends or risks.

Responsibilities

• Manage a portfolio of customer accounts, ensuring all day-to-day requirements are met.
• Collaborate effectively with internal teams, publishers, and stakeholders.
• Investigate and resolve queries, claims, and discrepancies efficiently.

Skills

Fluency in English and Norwegian

Customer account management

Analytical skills

Organizational skills

Process improvement mindset

Tools

Tableau

Job description

EBSCO Information Services is seeking a proactive and customer-focused Norwegian-speaking Customer Service Account Manager in Enfield, North London. In this role, you will manage customer relationships, support subscription lifecycle activities, and maintain high service standards. Responsibilities include managing customer accounts, resolving queries, and collaborating with various teams. Ideal candidates are fluent in English and Norwegian, possess analytical skills, and focus on customer retention. This is an exciting opportunity to improve service delivery across accounts.