Patient Services Representative (English and Norwegian)

Minimed; Watford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Hybrid work model

Job summary

MiniMed in Watford is looking for an independent Customer Services Representative to support customers using our diabetes care devices. The role is hybrid in Watford and involves assisting Norwegian-speaking clients while collaborating with a multilingual team.

You will respond to product-related questions, document feedback, and ensure call quality while meeting KPIs. Strong empathy and English/Norwegian proficiency are essential, with 1-2 years in customer service preferred.

Qualifications

• Norwegian language required together with English.
• Experience in customer service environment.
• Ability to multi-task across programs while on calls.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer support for users of our diabetes care devices.
• Document customer feedback and troubleshoot calls.
• Maintain call quality and manage time to meet KPIs.
• Liaise between sales and technical staff.

Skills

Norwegian language

English language

Multi-tasking

Customer service experience

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

Job Description

We are looking for an independent, talented Customer Services Representative able to provide customer support to our customers using our equipment. If you are a Norwegian speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our clients in Norway who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

Responsibilities may include the following and other duties may be assigned:

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
• Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
• Acts as a liaison between sales personnel and technical staff.

Required Knowledge And Experience

• Norwegian required together with English both written and oral
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.