NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a NOC Technician to join their dynamic Engineering Team. This role involves providing vital administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. You'll be part of a high-performing team dedicated to maintaining critical infrastructure connectivity and security around the clock. With opportunities for skill development and a commitment to an inclusive culture, this position offers a diverse career path across various sectors and technologies. If you're passionate about making a difference in a supportive environment, this role is for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.

Skills

1st Line diagnostics

incident resolution

communication skills

Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience Required) - Exeter

Client: Telent

Location: Exeter, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex and critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to support groups and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate incident updates to customers.
• Collaborate with utility companies during power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office packages.

What We Offer:

A diverse career with opportunities across sectors, roles, technologies, and clients, fostering skill development and impactful work. We are committed to an inclusive culture that values diversity and encourages authentic self-expression.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More About Telent:

Watch our Telent Video!

We are dedicated to fostering a diverse and inclusive environment where everyone feels valued, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.