NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician in Cardiff, where you will support the engineering team in managing network incidents. This role involves working in a high-performing environment focused on maintaining critical infrastructure. You will handle customer communications, manage incident tickets, and coordinate with various teams to ensure effective incident resolution. The company values diversity and offers opportunities for development across various sectors.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Previous experience supporting enterprise and service provider networks, preferably in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with updates.

Skills

1st Line diagnostics

Strong communication skills

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Cardiff

Client:

Telent

Location:

Cardiff, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team handling complex, critical tasks that help keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with updates.
6. Coordinate traffic management activities.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power issues affecting the network.

Candidate Profile:

Previous experience supporting enterprise and service provider networks, preferably in a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.
• Proficiency with Microsoft Office.

What We Offer:

Opportunities to develop across various sectors, roles, and technologies, with a supportive environment that values diversity and inclusion. We are committed to creating an inclusive culture where everyone can thrive.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts through Telent Reward scheme.

Learn More:

Watch the Telent Video here.

We celebrate diversity and inclusion, aiming for our teams to reflect the communities we serve. Everyone is encouraged to be themselves and reach their full potential.