24/7 NOC Shift Lead - Incident & Service Excellence
Alexander Edward James Consulting Limited
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Job summary
Alexander Edward James Consulting Limited is seeking an experienced NOC Shift Lead to join a 24/7 Network Operations function in Belfast. This is a key operational leadership role responsible for coordinating a technical support team during shifts and ensuring incidents are managed effectively to protect service integrity.
The successful candidate will drive incident resolution, monitor ITIL-aligned processes, and partner with cross-functional teams to maintain high service levels and customer
Responsibilities
- Coordinate a technical support team during shifts to manage incidents.
- Ensure incidents are effectively managed and service levels are consistently achieved.
Job description
Alexander Edward James Consulting Limited is seeking an experienced NOC Shift Lead to join a 24/7 Network Operations function in Belfast. This is a key operational leadership role responsible for coordinating a technical support team during shifts and ensuring incidents are managed effectively to protect service integrity.
The successful candidate will drive incident resolution, monitor ITIL-aligned processes, and partner with cross-functional teams to maintain high service levels and customer
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