24/7 NOC Shift Lead — Incident & SLA Champion

Alexander Edward James Consulting Limited; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Job summary

Alexander Edward James Consulting Limited is partnering with a large technology services organisation to appoint an experienced NOC Shift Lead to join its 24/7 Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift.

The successful candidate will ensure incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service across shifts.

Responsibilities

• Coordinate a technical support team during shift.
• Ensure incidents are managed effectively and service levels are consistently achieved.
• Maintain high standards of service for customers and rapid escalation where needed.

Job description

Alexander Edward James Consulting Limited is partnering with a large technology services organisation to appoint an experienced NOC Shift Lead to join its 24/7 Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift.

The successful candidate will ensure incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service across shifts.