Network Operations Center Team Leader

Alexander Edward James Consulting Limited; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Job summary

Alexander Edward James Consulting Limited is seeking an experienced NOC Shift Lead to join a 24/7 Network Operations function in Belfast. This is a key operational leadership role responsible for coordinating a technical support team during shifts and ensuring incidents are managed effectively to protect service integrity.

The successful candidate will drive incident resolution, monitor ITIL-aligned processes, and partner with cross-functional teams to maintain high service levels and customer

Responsibilities

• Coordinate a technical support team during shifts to manage incidents.
• Ensure incidents are effectively managed and service levels are consistently achieved.

Job description

We are working with a large and established technology services organisation to appoint an experienced NOC Shift Lead to join its 24/7 Network Operations function.

This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard...

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