Nightshift Customer Service Associate – Gaming

MERKUR Casino UK; Wishaw; Remote; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Career progression opportunities

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK is hiring a Team Member Nights for Wishaw. You will help create a welcoming atmosphere and deliver a great gaming experience while attending to customers with excellent service.

The role includes night shifts, 40 hours per week, and a pay rate of £12.84–£13.84 per hour, with the higher night rate of £13.84 between 23:00 and 06:00. Benefits include 28 days holiday, a quarterly bonus scheme, career progression opportunities, a contributory pension, life assurance, retailer

Qualifications

• Experience working in retail, hospitality or gambling environments.
• Excellent communication and people skills.
• Willingness to learn and develop on the job.
• Flexible, able to work weekends and Bank Holidays.

Responsibilities

• Maintain high venue housekeeping standards and clean gaming equipment and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior and escalate when necessary.
• Assist with administrative tasks to support 100% accuracy.
• Ensure promotions run smoothly and deliver customer satisfaction.
• Interact with customers during shifts and log interactions per policy.
• Maintain brand dress code and present a professional image on duty.
• Acquire knowledge of company policies around safeguarding and challenge 25.

Skills

Customer service

Communication skills

Team player

Attention to detail

Flexibility

Job description

MERKUR Casino UK is hiring a Team Member Nights for Wishaw. You will help create a welcoming atmosphere and deliver a great gaming experience while attending to customers with excellent service.

The role includes night shifts, 40 hours per week, and a pay rate of £12.84–£13.84 per hour, with the higher night rate of £13.84 between 23:00 and 06:00. Benefits include 28 days holiday, a quarterly bonus scheme, career progression opportunities, a contributory pension, life assurance, retailer