Night Team Member-CY Inverness Airport

Lighthouse Hotel Management; Scotland; On-site; GBP 21,000 - 25,000; Full time

Job summary

A prominent hotel management company is seeking a Night Team Member for the Courtyard by Marriott Inverness Airport. This role involves guest engagement, collaborating with teams, and ensuring compliance with safety standards. Ideal candidates should have strong communication skills and a passion for delivering excellent service. Opportunities for career growth and competitive benefits are provided.

Benefits

Competitive salary

24/7 access to an online GP

Employee discounts on hotel stays

Training and development programs

Employee recognition programs

Uniform and meals provided

Death in Service benefit

Qualifications

• Experience in customer service roles is desirable but not necessary.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Greet guests and ensure a memorable experience.
• Collaborate with food and beverage teams for seamless service.
• Conduct safety checks to ensure guest safety.

Skills

Guest service

Communication skills in English

Organizational skills

Multitasking

Computer skills

Job description

Overview

Night Team Member vacancy at Courtyard by Marriott Inverness Airport. The hotel has 130 bedrooms, opened in 2020, located at Inverness Airport and managed by Lighthouse Hotel Management, part of the Molo Hotel Group. The role supports the Night Reception and Food and Beverage Teams to create memorable guest experiences.

Responsibilities

• Guest Engagement: Greet guests with a smile, anticipate needs, and go above and beyond to exceed expectations, ensuring a memorable stay. From checking guests in to serving late night snacks, make each guest feel welcomed from arrival.
• Collaboration: Work with the food and beverage and day-time reception teams, provide full updates and handovers to the day-time team to ensure seamless guest experiences. Demonstrate strong teamwork to create an exceptional stay.
• Compliance Standard: Support night operations by conducting necessary fire and safety checks to maintain a comfortable and safe environment for all guests.

Requirements

• Previous experience in a similar role is desirable but not essential; on-the-job training will be provided.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanor.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as the hotel operates 24/7.

Perks and Benefits

• Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
• Enhanced benefits for all employees – including 24/7 access to an online GP.
• Extensive training and development programs to enhance skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate achievements.
• Uniform and meals provided on duty.
• Death in Service benefit for contracted employees.
• And many more great benefits!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.