Night Supervisor

Second Nature; Southampton; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Team that means it

Growth that’s real

Learning, built in

Time off that respects you

Stay with us, on us

The day-to-day

Job summary

Second Nature is seeking a Night Supervisor to join our night operations team. You’ll help keep the property safe, secure and welcoming, responding to guest needs in the early hours.

You’ll balance attentiveness with efficiency, monitor the building, and support the Night Manager, acting decisively when issues arise. As part of Second Nature, you’ll work with a calm professional approach, ensuring guest safety and smooth handovers to the day team.

Qualifications

• Some experience in night operations, hotel duties, or a similar role
• Experience responding to guest requests and handling issues as they come up
• Comfort with monitoring systems and basic security procedures
• The ability to work well on your own during quiet periods
• An alert, observant nature, especially during quiet hours
• A calm, professional approach to unexpected situations

Responsibilities

• Respond to guest requests and room issues promptly, at any hour, with genuine care.
• Help with late check-ins and early check-outs, keeping things smooth for guests arriving or leaving at odd hours.
• Patrol common areas and corridors regularly, staying alert through the night.
• Monitor security systems, check doors and windows are secure, and respond to alarms calmly.
• Report maintenance issues straight away, especially anything safety-related.
• Support your fellow night staff, and help housekeeping with any urgent room issues.
• Keep clear, accurate records of night-time activity and incidents.
• Know basic emergency procedures well enough to guide guests confidently if needed.

Skills

Night operations experience

Guest request handling

Security monitoring

Independent working

Job description

WHY SECOND NATURE

Care, made daily.

Second Nature is part of Lamington Group. Hometel is a wordLamington Group created and owns. We design and run hometels, places that arepractical but still feel good to stay in, built around how people actuallytravel and live. Feeling properly looked after matters too, so our teams payattention to what guests actually need, not what a script tells them to do.

We’re looking for people who care about the work in front of themand the people around them. If that sounds like you, keep reading.

THE ROLE

What’s the role about?

Youare a Night Supervisor at Second Nature. During night hours, you’re part of thecore team keeping the property safe, secure, and welcoming. You’re one of thefaces guests see if they need something in the early hours.

Youbalance being attentive with being efficient. You keep an eye on the building,respond to guest requests, coordinate with housekeeping, and support the NightManager. You’re trusted to act on your own when issues come up, knowing when tosort it yourself and when to elevate.

You’rean essential part of our night operations. You understand the importance ofguest safety, building security, and supporting your team. You work with calmprofessionalism, knowing your presence during these quiet hours makes a realdifference to guests and to the property.

WHO YOU ARE

Five things we hire for.

Theseare the Second Nature values. We use them across every role in the Group, fromMaintenance to Front of House to the kitchens. If three or more of these soundlike you on a good day, this is your kind of place.

Use Instinct. A guest knocks on the doorat 2am, stressed. You hear it in their voice and respond with calm. You sensehousekeeping will be stretched tomorrow and brief the Night Manager on whatthey’ll need.

Own It. You don’t wait for the NightManager to tell you what to do. You spot a maintenance issue and report it. Yousee a guest needs help and provide it. You take responsibility for the shiftrunning smoothly.

Include All. Night shift is quieter, butyou keep communication flowing and morale up. You support your team genuinely,and they feel valued because you’re present and actually interested in howthey’re doing.

Stay Curious. You ask why the samemaintenance issue keeps happening on night shift, and you think about how toprevent it. But you don’t get so caught up in solutions that you miss what’shappening right now.

Think Big. You’re part of the team thatmakes guests feel safe and cared for when the world’s quiet. Your attentivenessduring these hours builds the trust that makes someone want to come back.

Wedon’t hire for a big hotel name on your CV. We can teach you the systems. Wecan’t teach you how to read a room.

WHAT YOU'LL DO

On a good day, you might…

• Respond to guest requests androom issues promptly, at any hour, with genuine care.
• Help with late check-ins andearly check-outs, keeping things smooth for guests arriving or leaving at oddhours.
• Patrol common areas andcorridors regularly, staying alert through the night.
• Monitor security systems, checkdoors and windows are secure, and respond to alarms calmly.
• Report maintenance issuesstraight away, especially anything safety-related.
• Support your fellow nightstaff, and help housekeeping with any urgent room issues.
• Keep clear, accurate records ofnight-time activity and incidents.
• Know basic emergency procedureswell enough to guide guests confidently if needed.

WHAT YOU'LL BRING

Experience that fits the role.

• Some experience in nightoperations, hotel duties, or a similar role. A big hotel name on your CV isn’trequired.
• Experience responding to guestrequests and handling issues as they come up.
• Comfort with monitoring systemsand basic security procedures.
• The ability to work well onyour own during quiet periods.
• An alert, observant nature,especially during quiet hours.
• A calm, professional approachto unexpected situations.

WHAT YOU'LL LOVE WORKING HERE

What you get back.

• Team that means it. You’ll work with people who know the property runs safely becauseof you. Leaders are hands-on, with regular check-ins on how you’re doing andwhere you want to go.
• Growth that’s real. We build from within. Your path might lead to Night Manager orwider roles across the business.
• Learning, built in. Proper training from day one, plus skills in safety and guest carethat carry into whatever you do next.
• Time off that respects you. More annual leave the longer you stay, company benefits, two paidvolunteer days a year, and a Company Sick Pay Scheme.
• Stay with us, on us. Friends-and-family rates across our hometels and the wider group,plus one free stay on us.
• The day-to-day. Pension contributions, wellbeing support, a Cycle to Work scheme,and gym access at our properties.

HOW IT WORKS

Our hiring process.

We keep it short, honest and human.

1. Apply. Send your CV and a few lines on why this role caught your eye. Nocover letter needed, we’d rather hear from you directly.
2. First conversation. A 30-minute call with the hiring manager about the role, the team,and you.
3. On-site visit. Meet the team and see the building. You should know what you’resigning up for before you say yes.
4. Offer. If it’s a fit on both sides, we move quickly.

WE CLOSE THE LOOP

Every applicant hears back from us, yes or no. We don’t ghost.

FOR EVERYONE

A note on inclusion.

SecondNature and Lamington Group are equal opportunities employers. We hire onattitude and ability. We welcome applications from every background, regardlessof age, race, ethnicity, gender, sexual orientation, disability, religion orbelief.

Ifyou need any adjustments to take part in our hiring process, tell us when youapply. We’ll work with you.

READY?

Applynow.