Night-Shift Technical Support Advisor | Growth & Benefits

Johnson Controls, Inc.; Manchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Plan

25 days annual leave

Holiday Purchase Scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Job summary

Johnson Controls, Inc. is seeking a Technical Support Advisor to join our ADT team in Manchester. This full-time, office-based role starts with a day-shift training period before returning to a night-shift schedule.

The position focuses on phone-based security system support and requires flexibility for weekend work. You will diagnose faults, use monitoring and programming software, and deliver strong customer service to residential and commercial customers while assisting engineers with remote

Qualifications

• Interest in problem-solving.
• Strong communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem solving

Excellent communication

Explain technical to non-technical

Job description

Johnson Controls, Inc. is seeking a Technical Support Advisor to join our ADT team in Manchester. This full-time, office-based role starts with a day-shift training period before returning to a night-shift schedule.

The position focuses on phone-based security system support and requires flexibility for weekend work. You will diagnose faults, use monitoring and programming software, and deliver strong customer service to residential and commercial customers while assisting engineers with remote