Night Technical Support Advisor – Alarm Systems Growth

Johnson Controls, Inc.; Manchester; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days annual leave

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Technical Support Advisor for a full-time, office-based role in Manchester. The position operates on a night shift with a training period requiring availability for day shifts for six weeks, including weekend work.

You will provide phone-based security system support to field engineers and customers, handling admin tasks and maintaining records. Key duties include diagnosing alarm faults, using monitoring software, and delivering high-quality customer service to

Qualifications

• Interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.
• Experience in technical problem-solving (preferred).
• Experience providing customer service over the phone (preferred).
• Background in customer service (preferred).

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem solving

Technical support

Communication

Job description

Johnson Controls is seeking a Technical Support Advisor for a full-time, office-based role in Manchester. The position operates on a night shift with a training period requiring availability for day shifts for six weeks, including weekend work.

You will provide phone-based security system support to field engineers and customers, handling admin tasks and maintaining records. Key duties include diagnosing alarm faults, using monitoring software, and delivering high-quality customer service to