Night Shift Tech Support Advisor - Full Training & Growth

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days annual leave

Job summary

Johnson Controls is seeking motivated individuals to join our ADT Support team in Manchester. You don’t need a technical background—if you have strong customer service skills and enjoy problem-solving, we’ll provide full training.

The role involves diagnosing alarm faults, using monitoring software, and supporting field engineers to maintain remote connectivity. We offer comprehensive training, long-term job security, and clear opportunities for career growth across ADT and Johnson Controls at

Qualifications

• Essential Skills: problem-solving, customer service, excellent communication, and ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

Skills

Problem solving

Customer service

Communication

Non-technical explanation

Job description

Johnson Controls is seeking motivated individuals to join our ADT Support team in Manchester. You don’t need a technical background—if you have strong customer service skills and enjoy problem-solving, we’ll provide full training.

The role involves diagnosing alarm faults, using monitoring software, and supporting field engineers to maintain remote connectivity. We offer comprehensive training, long-term job security, and clear opportunities for career growth across ADT and Johnson Controls at