Alarm Systems Tech Support Specialist

Johnson Controls, Inc.; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days annual leave

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts

Career development

Free onsite parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is seeking a proactive Technical Support Advisor to join our ADT team. You will provide phone-based technical support for security alarm systems, helping field engineers and customers stay protected.

This full-time, office-based role involves diagnosing faults, using monitoring software, and delivering exceptional service to residential and commercial customers, with weekend work and flexible start/finish times.

Qualifications

• Interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem solving

Explain tech to others

Communication

Phone support

Customer service

Job description

Johnson Controls in Manchester is seeking a proactive Technical Support Advisor to join our ADT team. You will provide phone-based technical support for security alarm systems, helping field engineers and customers stay protected.

This full-time, office-based role involves diagnosing faults, using monitoring software, and delivering exceptional service to residential and commercial customers, with weekend work and flexible start/finish times.