Technical Support Advisor (Night Shift)

Johnson Controls, Inc.; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days annual leave

Holiday purchase scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Job summary

Johnson Controls, a global leader in building technology, is seeking a Technical Support Advisor (Nights) in Manchester. You will diagnose and troubleshoot security alarm faults, using monitoring and programming software, while delivering high-quality customer service to residential customers.

The role offers a 4-on/4-off night rotation with 19:00–07:00 hours and 6-8 weeks of daytime training beforehand. No technical background is required; full training is provided, with clear opportunities for

Qualifications

• An interest in problem-solving.
• Customer service skills and experience.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

Skills

Problem-solving

Customer service

Communication

Tech translation

Job description

Technical Support Advisor (Nights) – Join Our Team!

Shift Pattern:

Night shift rotation

4‑on / 4‑off schedule

Hours: 19:00–07:00

*6-8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night shift rotation

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.

We’re looking for motivated individuals to join our ADT Support team. You don’t need a technical background to apply — if you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training. Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you’ll play an important part in delivering that service.

With us, you’ll benefit from comprehensive training, long‑term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Bonus Plan: Performance-based bonuses to reward your impact
• Generous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle‑free commuting
• Dress Down Fridays: Casual attire to wrap up the week

How will you do it

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential customers
• Handle bespoke and high‑security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

Essential Skills:

• An interest in problem-solving
• Customer service skills and experience
• Excellent communication skills
• Ability to convey technical information to a non‑technical audience

Preferred Skills:

• Experience in technical problem-solving