Night-Shift Technical Support Advisor – Alarm Systems

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days leave + TOIL

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls in Manchester (M40) is hiring a Technical Support Advisor for a full‑time, office‑based role with night shifts. Training for six weeks requires day hours.

You will diagnose and troubleshoot alarm faults, use monitoring software, and provide excellent service to residential and commercial customers. Join a team that supports field engineers and remote connectivity, handling high‑security requests with discretion, with strong opportunities for career growth and comprehensive

Qualifications

• An interest in problem‑solving.
• Excellent communication skills.
• Ability to convey technical information to a non‑technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use monitoring and programming software.
• Deliver excellent customer service to residential and commercial customers.
• Handle bespoke, high‑security client requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem solving

Excellent communication

Explain technical info

Job description

Johnson Controls in Manchester (M40) is hiring a Technical Support Advisor for a full‑time, office‑based role with night shifts. Training for six weeks requires day hours.

You will diagnose and troubleshoot alarm faults, use monitoring software, and provide excellent service to residential and commercial customers. Join a team that supports field engineers and remote connectivity, handling high‑security requests with discretion, with strong opportunities for career growth and comprehensive