Night Tech Support Advisor — 4-on/4-off, Training & Benefits

Johnson Controls, Inc.; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days annual leave

Holiday purchase scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Job summary

Johnson Controls, a global leader in building technology, is seeking a Technical Support Advisor (Nights) in Manchester. You will diagnose and troubleshoot security alarm faults, using monitoring and programming software, while delivering high-quality customer service to residential customers.

The role offers a 4-on/4-off night rotation with 19:00–07:00 hours and 6-8 weeks of daytime training beforehand. No technical background is required; full training is provided, with clear opportunities for

Qualifications

• An interest in problem-solving.
• Customer service skills and experience.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

Skills

Problem-solving

Customer service

Communication

Tech translation

Job description

Johnson Controls, a global leader in building technology, is seeking a Technical Support Advisor (Nights) in Manchester. You will diagnose and troubleshoot security alarm faults, using monitoring and programming software, while delivering high-quality customer service to residential customers.

The role offers a 4-on/4-off night rotation with 19:00–07:00 hours and 6-8 weeks of daytime training beforehand. No technical background is required; full training is provided, with clear opportunities for